HSBC - Orchard Bank Credit Card Ridiculously declined my billing dispute, held me responsible for a transaction I had no idea of Salinas California

This happened with my credit card last year. There were 3 charges I did not make equalling $590.00. First you HAVE to make a police report, this is a theft. (required by most cards, even if not required it ensures your money being refunded). Call your credit card company and ask for a dispute form. Fill out the dispute form and attach a copy of the police report, mail it back to your credit card company. You will receive your refund with-in 90 days. (remember all visa and mastercard companys have to follow the V/M rules. )

with the Federal Trade Commission and Office of Thrift Supervision. BOTH OFFICES
OTS will help you resolve the whole matter in about 45 days. The cc company cannot ignore complaints that come to them via the Office of Thrift Supervision

More than likely it is a case of the right hand not knowing what the left hand is doing as to why all but 1 was taken care of the first time

with the Federal Trade Commission and Office of Thrift Supervision. BOTH OFFICES
OTS will help you resolve the whole matter in about 45 days. The cc company cannot ignore complaints that come to them via the Office of Thrift Supervision

More than likely it is a case of the right hand not knowing what the left hand is doing as to why all but 1 was taken care of the first time

with the Federal Trade Commission and Office of Thrift Supervision. BOTH OFFICES
OTS will help you resolve the whole matter in about 45 days. The cc company cannot ignore complaints that come to them via the Office of Thrift Supervision

More than likely it is a case of the right hand not knowing what the left hand is doing as to why all but 1 was taken care of the first time

Thanks for the suggestion. But probably I didn't make myself clear.

The ~$40 transaction was among the "suspicious" ones on the first day.

HSBC closed my old card number but I was still able to view my account information online. The transaction showed up a few days after it actually took place. (There is usually such a delay for credit cards transactions.) At that time, I was still waiting for my new card to arrive (which was delivered by USPS about 2 weeks later).

Someone duplicated my card and was using it in Mexico for about 3 or 4 times on that day. I just cannot understand why HSBC thinks I should be responsible for this particular one (while the others transactions were removed from my account).

I can see why HSBC would hold you responsible. If your card was used in Mexico fraudulantly and the card is cancelled by HSBC who then issues you a new card, the new card then also has 'fraudulant' charges placed on it? That is very suspicious! You need to figure out where you are using the card where someone might be getting your card number using it illegally or who in your household may be using your credit card without your authorization. For both credit card numbers to be stolen. . . . be real, that is like lightening striking twice in the same place. It could possibly happen but very unlikely!

I can see why HSBC would hold you responsible. If your card was used in Mexico fraudulantly and the card is cancelled by HSBC who then issues you a new card, the new card then also has 'fraudulant' charges placed on it? That is very suspicious! You need to figure out where you are using the card where someone might be getting your card number using it illegally or who in your household may be using your credit card without your authorization. For both credit card numbers to be stolen. . . . be real, that is like lightening striking twice in the same place. It could possibly happen but very unlikely!

I can see why HSBC would hold you responsible. If your card was used in Mexico fraudulantly and the card is cancelled by HSBC who then issues you a new card, the new card then also has 'fraudulant' charges placed on it? That is very suspicious! You need to figure out where you are using the card where someone might be getting your card number using it illegally or who in your household may be using your credit card without your authorization. For both credit card numbers to be stolen. . . . be real, that is like lightening striking twice in the same place. It could possibly happen but very unlikely!