• Report: #714854
Complaint Review:


  • Submitted: Wed, April 06, 2011
  • Updated: Wed, April 06, 2011

  • Reported By: MSoto — Pico Rivera California United States of America
100 Citadel Dr # 433 Commerce, California United States of America

Hurley Awful customer service and poor quality clothing Commerce, California

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Hurley has always been my go-to summer brand, and I am always very pleased with my purchases, whether it was shorts, skirts, bikinis, flip flops, everything and anything. But this past winter I decided to try their winter clothing, and I bought two very expensive, very nice coats.

I took them home, and that night I decided to wear one out. As soon as I got in my car, I unbuttoned the top button, only to have it fall into my hand. Then, I put my lipstick in a pocket, only to have it slide right out...there was a hole in the pocket! Frustrated, I took the coat off and inspected it. There were numerous stitches unraveling, and a few buttons were holding on for dear life by a single stitch! I then ran back into my home and grabbed the second coat, only to see it was poorly made as well!

When I went back to the store I purchased the coats, they said there was nothing they can do because I had already worn the garment. I was very, very upset by the poor quality and poor attention to detail for the price I paid. And even more disappointed with the awful customer service at the Hurley Outlet at the Citadel in Commerce!

This report was posted on Ripoff Report on 04/06/2011 10:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hurley/commerce-california-90040-1595/hurley-awful-customer-service-and-poor-quality-clothing-commerce-california-714854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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