Iberia Airlines Horrible airport and flight service Madrid Martinez Villergas

Before flying on Iberia, I thought Spirit was the worst airline I ever used. Iberia now takes first place. Iberia flies from Spain and to and from many Latin America countries.

My wife and I booked a flight from Barcelona, Spain to Miami, which had a stopover in Madrid. When we got to Barcelona airport, there were no signs when you get in the terminal directing you to any airline. So we walked all around and finally saw 2 signs with agents for Iberia. There was about a dozen people waiting there, so we though this wasn't so bad. After waiting there for about 25 minutes, someone walked by us and asked us where we were going. I said Madrid. She says, " You have to go to another area, this is the wrong Iberia area for that." They were too cheap and lazy to put up a sign say this.

Then we found the right area, way down the corridor. There was maybe 100 people waiting there. We were waiting about an hour, when an agent from the priority line called a group of us over. We waited on that line for about 20 minutes, and when we got to the front of the line, and the agent saw it was 9 AM and our flight was not until 12 PM, she told us to wait on the other line. We got so mad, I started yelling at another agent to help us, which she did. Totally disorganized agents.
Then we got our tickets, which only had a letter A on the gate area. Usually there is a letter and a number. But I thought, hey, maybe in Spain they don't use numbers with the letter. We walked a long way, following the signs for " A" and then saw all the gates had numbers after the letter " A ". I found an agent and asked him where is " A", and he tells me, " Go down all the way to the end." We did, and found that " A" was " A 1 ". Now why didn't they put A1 on the ticket ? Another unsolved mystery.

The flight to Madrid was uneventful. After arriving there, we look at out tickets to Miami, and again, no gate number, only a letter " S". There a sign that says " S" will be 24 minutes away. That involved a very long walk and a train ride to the opposite end of this giant airport. Now we think " S" must be S 1 from the way these airports run here in Spain. It took about 45 minutes before we reached S 1. When we got there was no one there. I walked to an Iberia desk far away from the gate, asked the agent where " S " was, and he looks at my ticket and say, " You have to go to " S 47 ." That was at the far end of that level. I asked why the gate number was not on the ticket, and he says, " They don't put the gate number on there, you have to find out from another agent." Pure stupidity.

Now we have to walk about 20 minutes to the opposite end of that level. When we get there, there are 3 agents standing there, sort of like security, making sure no one enters that area unless they have a ticket for that gate. I asked the agent if the tickets with no gate numbers is the way Spain operates it's airports, or is the just Iberia. He says, " It's just Iberia."
The food places at this airport was one overpriced junk place after another, so we didn't buy anything for the plane. After all, all international flights give you two meals, and the one we came to Barcelona on , American Airlines, was decent. But these people love their meat. So much that you will see places carving meat from the leg of the animal, with the animal's hoof high in the air. Disgusting for an airport.

We had the back seats on the flight, which has it's good and bad. At dinner time, the attendant gives my wife and I tray. I look inside the main dish, it was nothing but some pasta and some red sauce. Then there was a roll that was ice cold. Then there was some kind of salad with couscous and beans, about 3 inches square, and a dried out piece of cake, about 2 inches square. I called this attendant back, and asked her if there was something else besides pasta, and she said no and walked away. My wife and don't eat pasta, and though this was the worst meal we ever got. It was a tray of cheap carbohydrates. My wife asked me how people eat an ice cold roll. I told her to sit on it, it will get warm. I can bet my life the pilots and the attendants didn't eat this garbage.

I called over another attendant, this one a male, and asked him if there was anything else besides pasta. These attendants were all Spanish, and spoke some English. He assumed I was an American who didn't speak Spanish. He asked another female attendant in Spanish if they had anymore chicken, and she said there was no more. He tells me, " That's all we have. " He didn't think I understood what he asked in Spanish, but I can speak some Spanish. Now I knew that there was a chicken dish, but they ran out of it, and gave us what they had left - the cheap carbohydrate tray. We ate nothing. We only drank soda and water.

About 5 hours later I went to the rear to use the bathroom and to throw out a soda can. There was a female attendant sitting there in a seat with her legs stretched out reading a newspaper, blocking me to the bathroom. She tells me in Spanish, " You have to stay in your seat." I told her I had to use the bathroom in Spanish, and now she gives me a disgusted look because she had to sit up and move her legs to let me walk by. This is the kind of flight attendants they have.

The bathroom in mid flight was so disgusting and dirty. Toilet paper everywhere. I guess these flight attendants don't have to clean, and some of these people were disgusting slobs.

The breakfast was even worse, so we ate nothing nothing for a 9 1/2 hour flight. Then one of my luggage straps was stolen off my bag. I contacted them and they did nothing about everything. I demanded compensation for the meal, which they only apologised for.  No compensation sent from a billion dollar compnay.  Forget about Iberia.
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