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Report: #597324

Complaint Review: ICM websites - internet cash machines - Internet

  • Submitted:
  • Updated:
  • Reported By: Ponce — Tampa Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • ICM websites - internet cash machines Internet United States of America

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The company's page popped up stating they are recommended by Larry King, People Magazine etc. I am a student and thought let me see what this is all about. I sgined up for a $2.95 deal. I so happened to check my credit card statement within hours of the transaction and saw a transction pending for $139.95. I called them asap and the lady who answered said well the $2.95 was a trial for 5 days but I can offer reduce your $139.95 charge to $49.95. I told her none of this was anywhere when her offer was likes thief saying...I am not going to steal $139.95 from you but only $49.95...is that ok? I then told her I want to cancel asap and she said ok and gave me a cancellation number. I was smart enough to tape the entire call. I then called my bank and cancelled my card. I called ICM back and played dumb and asked to verify the info on my account. I was told the account was closed so I asked for the cancellation number. The lady Susan said there was no cancellation number which leads me to believe the number given to me was fraudulent. I then asked Susan (the accent was that of an Indian lady and her name was not Susan Miller but I am going with it) for a fax confirmation of the cancellation. She said she put in request in writing into the manager and I will have it in 24 hours. I again taped the conversation. If I do not get this resolved by Thursday I am going in with all the info to the economic crimes division of th State Attorneys Office. I have now read the myraid of complaints on the internet and this is just ridiculous.

This report was posted on Ripoff Report on 04/27/2010 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/icm-websites-internet-cash-machines/internet/icm-websites-internet-cash-machines-someone-needs-to-call-the-state-attorney-economic-c-597324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Update on Getting a refund

AUTHOR: Sally - (United States of America)

POSTED: Friday, April 30, 2010

Today the $139.95 dropped off my pending bank transactions. However I was still charged the $2.95. I called again an recorded it and was told we cannot do anything about that charge since it is a shipping charge. So I asked the question, I cancelled this within one hour of signing up and if it is shipped, can I have a tracking number. Lady had no answer other than that charge is not us. So I will see if anything ever shows up in the mail and keep you all posted. So as of right now I am out $2.95.

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#1 UPDATE Employee

If customer would provide their actual full name that they used to sign up for the program, we could provide a refund or make sure they are refunded.

AUTHOR: Director of Operations - (United States of America)

POSTED: Wednesday, April 28, 2010



Thank you for your correspondence in connection with the above-referenced matter. We are unable to locate this customer with the information provided in the complaint. We are unable to take action to resolve this complaint because the complainant needs to provide additional information used while signing up for the program such as last name, phone number or email address.






Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post product websites and mall webstores, as well as, launch products for auction on eBay. 




In order to sign up for the Internet Cash Machine program, the customer MUST go thru the following steps.




1.     Client reaches Internet Cash Machine offer site through different         
        internet advertisements.




2.     Client is directed to a sales landing page to enter preliminary     
        information, in which there is a link at the bottom of the page to
        the Terms and Conditions of the signing up for the program.            




3.     Then the customer must provide their credit card information on the
        secured payment page and must agree to the terms and conditions, that are     
        conspicuously displayed no more than 80 pixels from the order submission button.??




In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel the account.




Based on the above representations and facts, there can be no question that ICM has taken every step to assure that all the terms and conditions are displayed multiple times throughout the sign up process and after the signup is complete.  For any customer to state that, they were not made aware or did not see or was not informed or did not authorize the charges regarding the charges for the service, would be a misstatement.




Regardless, if this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.




Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.




Respectfully yours,




Internet Cash Machine Staff

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