• Report: #1015870
Complaint Review:


  • Submitted: Sun, February 17, 2013
  • Updated: Sun, February 17, 2013

  • Reported By: pk — valdosta Georgia United States of America
chicago, Illinois United States of America

iFit NordicTrack, Icon Service Sells a service that does not work. chicago, Illinois

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I purchased a NordicTrack Elite 9500 Treadmill a little over a year ago. This treadmill has a 10" android tablet built in and is supposed to allow you to build maps for walking or running and play them back in Google Street View. This was the only reason I bought this unit! It worked well enough until November 2012. Then iFit - the online service that provides the technology for the Google maps feature - changed everything and now nothing works.

The iFit website is a joke. It's like they hired some kid to redesigned it. It is not intuitive, full of dead ends, and worst of all, it does not connect to my treadmill.

Trying to contact iFit is a waste of time. If you do get hold of someone, they can't help or won't help. They tell you how sorry they are, and the problem has been fixed and should be ready to update in 24 hours. Then nothing happens...

If you do call, be prepared with your model and serial number of your equipment. You can 't get anywhere without it. My bottom line is that you should not bother with the iFit technology. The company can't be around for much longer.

This report was posted on Ripoff Report on 02/17/2013 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ifit/chicago-illinois-/ifit-nordictrack-icon-service-sells-a-service-that-does-not-work-chicago-illinois-1015870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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