I ordered the supposedly "incredible" Milinex Laser Storm vacuum on Sunday, October 16th, 2005 because my husband and I needed a bagless hypoallergenic upright vacuum and a steamer. I followed all of the prompts, and it said please allow 4-6 weeks for delivery at the very end of the call!! I IMMEDIATELY emailed customer service and stated for them to cancel my order!! I JUST couldn't wait 6 weeks to get a vaccum.
The tv special said buy one for $120 and get one vacuum free plus pay s&h on the steamer and get it for free. The prompts kept asking me to take advantage of additional orders but I didn't. I pressed option #2. I was routinely balancing my checking account on October 18th and realized they had ALREADY drafted $353.70 out of my account which is THREE TIMES what the original price was supposed to be!!
I called each day October 17th-20th and could not get any help. I was ALSO told that my name was not in the system and they couldn't cancel the order. I immediately protested saying, "IT HAS TO BE IN THE SYSTEM SOMEWHERE BECAUSE YOU PEOPLE HAVE ALREADY TAKEN THE MONEY OUT OF MY ACCOUNT!!" Finally after waiting another 45 minutes, I talked to a manager named Monica who assured me she would call back on the 20th.
She didn't, so I called the corporate phone# 212-575-0500 on the 20th and requested to speak to a vice president, president/ceo. Then I was told Monica would call me back and that the order had been cancelled and I would get a refund within one week! I guess I FINALLY "nailed" the correct direct line.
I waited until 3pm est to call back. This time I DEMANDED TO SPEAK WITH MONICA and made her assure me the funds would be back in my account no later than Friday (before the close of business) October 28th, 2005. She said she was 99% sure. I also advised her that I had already read several plausible comments validating that this vacuum offer is a scam and I wouldn't be waiting for over a YEAR to receive my refund! All she could say is "No, maam...it won't take that long!"