Imagine Mastercard After I paid off the account thru my bank, who actually paid them twice by accident, 15 months later they charged the whole balance back to my account, charged a $35 NSF fee and a $9.95/mo service charge and will not remove them. How can they have cashed both checks, sent me a refund after 6 months of having a credit balance from getting paid twice and then add it back after 15 months? Atlanta Georgia

This company is REALLY messed up and a true RIPOFF!!! After realizing how bad they were, I had my credit union pay them off. They actually got paid twice and then refunded the overpayment to me after 6 months of carrying a credit balance. then, after 15 MONTHS, they said that one of the checks did not clear (after 15 months, they just found that out???) and charged the whole balance back to my credit card in addition to a $35 NSF fee and a $9.95/mo account charge. After they charged my credit card again, they sent me a letter that said that they had made a processing error. I didn't make the error and I told them that I would pay the amount, but I am not paying the $35 and the $9.95 month or the usurus interest rate they are charging due to their error.

Consumer advocate
Santee, California
U.S.A.