Imperial Car Computer Exchange Imperial Auto Services, LLC JeepWranglerPCM.com Stargrove Management LLC I am seeking a full refund of the original purchase price and an apology for the rude customer service, never allowed to speak with the manager of the company and being lied to about a remedy to the problem. Cary NC

I am seeking a full refund of the original purchase price and an apology for the rude customer service, never allowed to speak with the manager of the company and being lied to about a remedy to the problem.

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This is hands down the worst company I have ever done business with and only hope my experience will help someone else from being swindled out of their hard-earned money.

I paid for a 2001 Dodge Ram PCM for $569.68.

That PCM did not work so sent it back to the company the next day.

The website is very deceptive with the wording. "If it doesn't work, send it back for a refund" and “We stand behind our product with a money back guarantee” not referencing the return page where hundreds of dollars are charged to the unsuspecting customer.

I had a glimmer of hope for the company when I spoke to Brian, a programmer for the company, and he wanted to help.  He offered to send me another PCM if I paid back the initial refund of $158.95. (recorded phone call) I promptly paid the refund back via PayPal and I waited 2 weeks after several requests for a status update via Email to sales@carcomputerexchange.com with no response.

I called to get an update on the PCM and had the unfortunate experience of speaking to the very rude "customer service" woman.  I was told that I would need to send my original truck PCM to the company which is clearly not what Brian and I had discussed.  This also did not make sense because I had paid for a PCM already so one should have been sent out just as the first one was.  She did not understand what I was talking about and HUNG UP on me! (recorded phone call)

After Emailing the company at imperialautomotive74@gmail.com several times, 12/17/18, I was refunded $158.95 out of $569.68.  I feel like I paid to be deceived, lied to, and swindled out of $410.73. 

Again, this is hands down the worst company I have ever done business with and only hope my experience will help someone else from being swindled out of their hard-earned money.

INFO

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https://www.bbb.org/us/nc/cary/profile/new-auto-parts/car-computer-exchange-0593-90191754

Company Information:

www.carcomputerexchange.com

481 James Jackson Ave, Cary, NC 27513

sales@carcomputerexchange.com

Alternate Business Name

Imperial Auto Services, LLC

Imperial Car Computer Exchange

JeepWranglerPCM.com

Business Management

Mr. Martin Renner, Manager

Other Contacts

Mr. Adam Hogan, Member Manager

Ms. Megan Christensen, Member Manager

imperialautomotive74@gmail.com

Stargrove Management LLC, Member Manager