Complaint Review: InPhonic, Inc.
- InPhonic, Inc.
1010 Wisconsin Ave
Washington, District of Columbia
- Phone: 202-333-0001
- Category: Cellular Phone Companies
InPhonic Inc VoiceStream Phone is a ripoff. DC, USA
I replied back and told them no thanks to the alternate plan and I told them that I did not need another cell phone since I already have one better than what they were willing to give me. I only applied to get a family plan. I received another duplicate email. I replied again. Then I received an email telling me my new phone was on it's way. I was very angry. On top of this email, they had charged my Visa (which is actually a checkcard and connected to my bank account) for $140 of which I wasn't aware that I was being charged.
I had six checks bounce at $30 each for a total of $180. (One of the checks was for my son's school lunch in the amount of $12 so his lunches for that week cost me $42. Can you imagine how many lunches I could have bought with that $30?) In the meantime the phone arrived. I called InPhonic and was passed to the returns department. They gave me a number to put on the outside of the box so I could ship it back. It cost ME $5+ to ship it and I did not insure it. I then had to call Voicestream and have the account cancelled.
I was told that I wasn't the first person that this had happened to. They cleared it up and did not charge me the cancellation fee of $200, thankfully. However, I would have to call back the following month because I would be receiving a bill for the time between when the phone was sent and when I called the. (I received the bill a couple weeks ago for $12+. That has been taken care of.) I emailed InPhonic to check the status of my refund a few days after I returned the phone. I was told that they wouldn't credit me until the received it. I checked the status of the package and it had already been received.
I emailed them again. They then said they had received the package and forwarded my account to a different department for reimbursement. I was told it would be another 7-10 before I'd be credited. Finally, I was credited but only for the amount they had charged me. I asked for reimbusement for the shipping and for the bounced checks. I was ignored. I felt that it was their error and they should pay the damages. I repeatedly told them I didn't want the phone.
I even saved the emails. I am a single mom who was laid off in February and I don't have money to throw away. I basically lost over $185 on InPhonic's error. I could sure use that money right now. I am still unemployed and still a single mother. I am writing this in the hopes that I can save others the hassle and expense of dealing with this company.
Spring Grove, Illinois
This report was posted on Ripoff Report on 07/02/2002 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/inphonic-inc/washington-district-of-columbia-20007/inphonic-inc-voicestream-phone-is-a-ripoff-dc-usa-23896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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