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Report: #1240905

Complaint Review: INSIGHT CARD SERVICES - Nationwide

  • Submitted:
  • Updated:
  • Reported By: DL — TUCSON Arizona USA
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  • INSIGHT CARD SERVICES Nationwide USA

INSIGHT CARD SERVICES INSIGHT VISA CARD SERVICES HORRIBLE CUSTOMER SERVICE. INSIGHT CARDS CHARGES CUSTOMERS FOR CUSTOMER SERVICE ASSISTANCE! BIRMINGHAM, AL AL

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Insight Cards is a terrible card to have:  I purchased one less than a week ago and still cannot get the website to create an account so I can utilize the features of the card (balance inquiry, bill pay, etc.) In trying to contact customer service 888.572.8472 or 877-344-6744 - I am told that it would COST ME to speak to a customer service rep and get any assistance!!  This is outrageous!

 

Email response to my request for help:

Thank you for your request.

Your online account has not been registered with your current card number. Please go to www.insightcards.com and click on the "login" button at the top right of the screen and then choose the Mastercard or VISA logo depending on which type of card you have. Next select the "register for a web account" link. You can then choose a username and password after you have validated the required fields. You should then be able to access your account information. If you have any further questions please email us back or call our customer service department toll free at 1-877-344-6744.

 

My response:

I have done the steps you have detailed in your email [that are available on the website]- 

clicking on the "Login" does not take one to a place where you can choose between Visa or Mastercard.  It simply takes you directly to the Login Screen.

The Login screen has no "register for a web account" link.  Underneath the Login area, it has:  "First Time User?"  and a large green button for "Register Now".  

This is where I get the error message  after entering all my card # and other info.

Do you even KNOW what your website looks like?  It does not seem so, since the steps you detail are not correlating to what the website says!

And the customer service number you gave me gives me the same d**n information that 888-572-8472 does:  primarily that I MUST PAY for customer service help!

 

Insight Response:

For the security of your account this request would have to be made to our customer service department. At your convenience please call us toll free at 1.888.572.8472 and a representative will be glad to assist you.

Your Helpdesk Team, partnersupport@insightcards.com, www.insightcards.com

 

I am going to complain on every social media sight I can about Insight Cards and their practice of charging a customer for customer service!! This is ridiculous, outrageous and should be told to everyone out there before they get involved with this card service.

This report was posted on Ripoff Report on 07/09/2015 08:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/insight-card-services/nationwide/insight-card-services-insight-visa-card-services-horrible-customer-service-insight-car-1240905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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