Complaint Review: Instahang - Wallingford Connecticut
- Instahang 400 Returns Road Wallingford, Connecticut United States of America
- Phone: 866-389-3896
- Web: www.instahang.com
- Category: Credit Card Fraud
Instahang Credit Card Fraud, Unethical, Scam, Rip-off Wallingford, Connecticut
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I contacted Instahang by phone to order two picture hangers at $15.90 each. At the end of the order the automated system asked if I wanted to order furniture movers/lifters; I replied no.
Approximately a week later a representative contact me to confirm my order. The rep confirmed that I ordered two picture hangers and no the furniture movers/lifters.
Upon receiving a large box from Instahang, I opened it and in it were the two picture hangers with 16 furniture movers/lifters. Amount invoiced was $161.54.
On 03/21 I called instahang and spoke with someone named Sue, Operator #251. Sue informed me that their system was very sensitive and "any noise at all could be construed as a yes for ordering the movers." Apparently that also means that a "no" can be construed as a "yes." Sue was very rude and did not want to hear a thing about this situation. I asked to speak with her supervisor. After holding for approximately four minutes, Sue got back on and said that I had to hold to speak with corporate. I replied OK, and Sue then hung up on me.
In this situation the consumer is responsible for paying shipping and handling on the un-ordered product, and hoping that their credit card is refunded the purchase price of $79.96.
Seems like fraud to me!
This report was posted on Ripoff Report on 03/21/2012 07:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/instahang/wallingford-connecticut-06494/instahang-credit-card-fraud-unethical-scam-rip-off-wallingford-connecticut-857164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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