Instant Tax Service 2802 Lafayette Rd
Indianapolis, Indiana United States of America
Instant Tax Service Instant Tax Service Indianapolis, Indiana
*General Comment: this company is definitely a rip off
*Consumer Comment: Be Careful
I went to Instant Tax Service which is located at 2802 Lafayette Road. I am a single mother of three and I went to them because like most people I needed some immediate cash. They gave me a loan for four hundred dollars which at the intially visit they gave me two hundred and then when the IRS accepts they would give me the other two hundred dollars. Once I got home and looked over my paperwork, I then noticed that my son name was spelled wrong and my daughter SSN was also wrong on the paperwork. I immediately called the located where I filed my taxes and they referred me to their corporate office here in Indianapolis. There I spoke with a gentleman who was suppose to be a supervisor and he stated that he would look into it and call me back. I informed him that I did not give them authorization to refile my tax information due to the wrong information and I also offered to pay them back the two hundred dollards that they gave me with interest. The supervisor told me he would call me back which he never did. I proceeed to call the location back where I filed my taxes and me and one of the staff member there got into a verbal argument and she was very unprofessional and very loud and very rude. I called back on Monday morning and spoke to a lady whom she said she was the supervisor which was was very rude and told me that basically there are going to file my taxes with the incorrect information and there was nothing that I could do. They charged me $650.00 to file my taxes on a 1040ez form. I had only one
W-2 form with no special dectuctions. So my total cost that I paid Instant tax was $1050.00 because I had to pay the four hundered back that they gave me. Today is Feb 8th 2013 and I call thier number and the answering machine stated that all of their branch office are closed for the tax season. Really! Wow!
Most tax offices does not close their office until after April 15th.
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