Report: #626199

Complaint Review: Internet Cash Machine - ICM Websites

  • Submitted: Fri, July 23, 2010
  • Updated: Mon, July 26, 2010
  • Reported By: Kathy — Delmar Delaware United States of America
  • Internet Cash Machine - ICM Websites
    26741 Portala Pkwy
    Internet, California
    United States of America

Internet Cash Machine - ICM Websites Internet Cash Machine Internet Fraud Internet, California

*UPDATE Employee: Customer has been refunded and cancelled as of 7-26-10

Show customers why they should trust your business over your competitors...

Each time I went on the internet I'd see, "As seen on CNBC, etc., Stay at Home Mom Makes $X/mo. By Creating Website Links". It goes on to state how she simply paid shipping, $2.97 for a startup kit. Unfortunately, I took the bait. Afterall, it was reported on CNBC. So, like the rest of the people who I have learned fell prey to this scam, I too never received the alleged kit that I was paying $2.97 for and I also got charged an additional $149.95. 

I phoned ICM and spoke with Jenny, (Customer Service), and requested cancellation and a refund.  I indicated that I never received the "startup kit", which she was quick to state that it was sent regular mail, however, she would cancel and refund the $2.97, but would not refund the $149.95 because I agreed to the terms.  I informed her that what I agreed to is not what they advertised and that I had learned that they were getting their business via fraudulent advertising/testimonials.  She became very defensive and asked if I read any of the information or if I ever do when I do something online. 

Since my request was being handled in such an unprofessional manner, I asked to speak to her supervisor.  She stated that her supervisor does not take those types of calls and that I could direct correspondence to their legal dept.,  Upon providing an address, she promptly ended the call. 

What I agreed to was based on ficticious information and deceitful business practices and I feel I am entitled to a full refund, which I will not rest until I receive! 

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Updates & Rebuttals


#1 UPDATE Employee

Customer has been refunded and cancelled as of 7-26-10

AUTHOR: Director of Operations - (United States of America)

Thank you for your correspondence in connection with the above-referenced matter.

In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $149.95 to the card ending in #0428.

If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.

Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.

Respectfully yours,

Internet Cash Machine Staff

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