Report: #915573

Complaint Review: Intuit GoPayment

  • Submitted: Sat, July 21, 2012
  • Updated: Sun, July 22, 2012
  • Reported By: gigamonte — Houston Texas United States of America
  • Intuit GoPayment

    United States of America

Intuit GoPayment Down right theft by Intuit GoPayment. Will not deliver funds as advertised. Internet

*Consumer Comment: No Surpise

Show customers why they should trust your business over your competitors...

I "received" a payment of $1,213 dollars over Intuit GoPayment on 06/13/2012 and delivered to my customer the next day assuming that the funds would be deposited in my account in 2-3 days as the GoPayment website clearly states. However, Intuit had no intention of depositing my money.  I discovered by chance, two weeks after the transaction, that the money was not deposited. No one from Intuit told me that the payment would be on hold for an indefinite amount of time.  It has been nearly two months since the transaction.  After spending valuable hours on the phone and sending emails, there has been no progress. Intuit GoPayment IS a complete ripoff! This can't be legal. 
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This report was posted on Ripoff Report on 07/21/2012 08:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

No Surpise

AUTHOR: Larry - (U.S.A.)

Credit card processors sit between the merchant and the card issuer.  If the consumer disputes a charge against his card, the processor will be the party who has to return the funds to the card issuer.  If the processor has already disbursed the funds to the merchant, the processor may not be able to recover the funds from the merchant.

Credit card processors therefore have policies that kick in when they are concerned about the possibility of a loss.  A merchant without much of a track record would be cause for concern, especially if he has few transactions, has high-dollar transactions, and/or does not have a bircks-and-mortar storefront.  To the processor, a merchant who has a lot of little transactions is more desireable than one who has just a few high-dollar transactions.

I found this out a number of years ago when my wife wanted to take credit cards for her personal chef business.

You did not say how long you have been with Go Payment, but if your first and only transaction was $1,213 you can be sure they are going to hold onto that money until the time when the consumer can dispute the charge expires.

You may be able to avoid some of these hassles by using your bank's card processing.  You will likely pay more but the bank will have a more personal relationship with you.  The bank will know who you are, where you do business, and may have recourse if you funds on deposit in other accounts.  Go Payment, on the other hand, has none of that and cannot distinguish the legitimate business people from the scammers so they treat everyone as if they are a scammer.
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