Island Pools rip off Not holding up their part of the contract. Company just tries to blame others for the work not being done. Fredericksburg Virginia

Your reply to this persons complaint is unwarranted as this is an above ground pool,not an in ground. His pool was installed from a kit normally in one day and whether he paid a down payment or not was his choice alone as they offer 100% financing. I feel sure you took the time to reply because you share the same common pool name and do not want to be confused.

If it was financed as most are then the lender pays the pool company upon him signing the installation acceptance statement. Pool liners need to be filled the same day of installation to prevent shrinkage as well the company can say, hey the pool was filled and usable when we left as a backup to get their check from the lender, however unless the salesman took advantage of this man it's uncommon to fill any above ground pool in Virginia unless it is written in the contract. Above ground pools are not paid in 1/3 stages as constructed pools can be. It is like taking an order and the installation price is included.

Being an ex independent sales contractor for this company, I have much knowledge of the ownership as well how it all works. What this is are sales people that borrow or get money and buy into a pool delearship with USA Industries pools.

Island Pools background is from sunroom, window, home improvement sales with no prior pool knowledge. The owner is Ted and his wife Kelley operate the business as most are Mom and Pop companies.

During the time of your complaint there were as many as 5 salesmen contracted with Ted, however for several reasons all quit. Frank was a off and on again salesman that answered the phone. Betty is a Rehash sales person that goes behind their own salesmen that do not sell, and sells over the phone or in person for far less than the salesman is allowed to. There are no ethics in this business.For me the reason was, just like you, they do not care about their own people and you had to track Ted down to get a paycheck. There are NO employees. Roy is a pool installer that as well installs the same pools for Dooley Pools and Tropical Pools. If Roy wants a pay raise, he simply charges the companies more and knows the salesman will be hit with it. They all share his services as well is most likely why you had to wait so long for installation. In most cases the sales rep has little knowledge what goes on after the sale and if asks is told his job is to sell pools and they handle the rest. The sales person is paid on a Par basis, or a bottom line what that pool cost him. Often what happens is when the rep is paid they deduct all these extra installation charges and claim Roy or other installers charged them, so they will split with you that extra cost, however try to prove these extra charges,you can not, or the actual charges if any.If they spend more in advertising,they simply decrease the salesman's commissions to pay for it.They will overhire as well so they can handle all the calls in season, make alot more profits and stop advertising around mid August mostly. Often Island does not even show up for appointments, even after they confirm them. The installer does not want to get any permit or be asked questions,that's why all the run around. They pass the buck. These companies try to pre qualify you if possible (run your credit) before they come out. They can use an old or another company name to check it so when you see it was checked you have no idea they ran it.It is perfectly normal to pay a down payment on any pool. If you finance a pool, it is a home improvement loan that is normally attached to your property and must be paid off when you sell it. The pool company finds a lender and they determine your terms. The pool company is not paid until you SIGN THE INSTALLATION COMPLETION STATEMENT the installer hands you. Of the 3 named compamies, none are current members of the BBB. Tropical Pools of Goldsboro NC,last I checked was kicked out of the NC BBB for non compliance in responding to complaints. Check it yourself. All 3 of these sales companies share the same installer, don't you think they all know each other and each others prices and sales tactics? If they cheat their own sales force, how do they look at you? These people care about one thing and that's how much they can get out of your wallet,anyones. A salesman that's smart and sells well,as well is a later threat for he learns and becomes maybe a future competitor. There is no honor among thieves, so you better get all you can now..sorry to say. Some people can't sell the simple truth and that's what most sell to their own salesman the shine,not the truth.

I am President of Island Custom Pools in Texas. Not affiliated with any pool builder in Va.

First of all don't ever pay in advance for any construction work no matter what you are told by the builder. If the builder can't start you project and bill you on a phase level of work, then you best find someone else. Any reputible pool builder will not ask for advance money and would complete work in a timely manner because he does want to be paid.

Again, If you pay up-front, then expect to be ripped off. It is as simple as that. Up front pay request from builders is your RED RED RED flag about using that company (builder).

Custom Pool builder in Texas

I am President of Island Custom Pools in Texas. Not affiliated with any pool builder in Va.

First of all don't ever pay in advance for any construction work no matter what you are told by the builder. If the builder can't start you project and bill you on a phase level of work, then you best find someone else. Any reputible pool builder will not ask for advance money and would complete work in a timely manner because he does want to be paid.

Again, If you pay up-front, then expect to be ripped off. It is as simple as that. Up front pay request from builders is your RED RED RED flag about using that company (builder).

Custom Pool builder in Texas

I am President of Island Custom Pools in Texas. Not affiliated with any pool builder in Va.

First of all don't ever pay in advance for any construction work no matter what you are told by the builder. If the builder can't start you project and bill you on a phase level of work, then you best find someone else. Any reputible pool builder will not ask for advance money and would complete work in a timely manner because he does want to be paid.

Again, If you pay up-front, then expect to be ripped off. It is as simple as that. Up front pay request from builders is your RED RED RED flag about using that company (builder).

Custom Pool builder in Texas