Report: #642009

Complaint Review: It Works

  • Submitted: Sat, September 18, 2010
  • Updated: Tue, September 21, 2010
  • Reported By: Shirley — Humboldt Tennessee United States of America
  • It Works
    2006 44th Street SE
    United States of America

It Works It Works Body Wraps It Works Ultimate Doby Wrap, Greens, Internet

*UPDATE Employee: It Works

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July 2010, i placed an order with Tina Duff for $130.00, to become a loyal customer at it works. My experience with this company services is very bad business habits and performance. It took me about 2 weeks to get the first order, the money came out of my account and then about 2 weeks later another debit form someone in Murfresbor, TN for another $50.00 came out of my account without my permission. I called Tina and she said she had forgotten she had to take money out of the first order for 2 more body wraps. When August order had to be debited from my account I called the company and told them that i only wanted to order the 1 box of Ultimate Body Wrap for $49.00.

When my order was shipped the company doubled the order and debited my account 2 times for $116.51 on September 1, and again for $116.51 on September the 2nd. which over drew my account and i have $205 in sufficient fund fees and for orders that I did not order. I called the company and told them what happened and they said that someone in my downline had tampered with my order and i needed to collect my refund and insufficient fund fees from Tina or Dee. When I got in contact with Tina, she indicated that she would call and work things out. She called and could not get my money back. I did reject the orders and called the company again and asked for my refund. Andrea the manager of the company indicated that I wouldn't get a refund and closed my account without my knowledge. I found out through Tina that my account was closed. This company business skills are poorly demonstrated and they do not try to resolve the problem at all they just shut the account down with out the customers permission. I am the income winner in my family, my husband is off work from heart problems, so there is no room to lose $205 in insufficient fund fees plust $233.00 in orders that I did not authorize. I lost $438 out of my account that took away from my daily living bills. Did this company Care no they just keep addressing the customer with a bad attitude and very smug like I could care less about you and your feelings.

Today is 9/18/10 and I still do not have my refund per Andrea she will make it take 30 days for $233.21 debited back to my account but she said she will not return the insufficient fund fees. This is fraud I did not authorize this company to take money from my account. and I have lost so much trying to play catch up for there bad business habits. i hope that this company is sut down and not allowed to treat another customer like this.

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This report was posted on Ripoff Report on 09/18/2010 08:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

It Works

AUTHOR: Kindsey - (United States of America)

I am the director of customer service and would love to talk to Shirley. She accidently set up two autoships and we told her we would be happy to refund her once we get the product back. Also, we waived the 50 dollar early termination fee. I have left Shirely a message to help her in any way I can.
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