• Report: #996025
Complaint Review:


  • Submitted: Sun, January 13, 2013
  • Updated: Sun, January 13, 2013

  • Reported By: Mansour — Omaha Nebraska United States of America
Internet United States of America

Itechline Rif-off customer service and virus removal Internet

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My PC was running slow and started having unwanted pop-ups.  So I called Itechline and a customer service rep stated that PC is infected with virus.  I paid their one-time $99 fee (of course they were asking a $199 for a year subscription) and they said the problem has bee fixed and that they have added a firewall for the life-time on my network for future protection.  A couple of weeks later, I started having the same issues.  I called them again and they changed me once again $99 to remove the same virus.  Three days later, I received pop-ups again and called them and they said to pay them again.  This time, I argued and told them that I was told I have a 7 day grace period.  They worked on it again and told me the viruses have been removed and that I should get Norton for future protection.  Immediately after "fixing" of the problem, I purchased Norton and sure enough, Norton would not download, since there was an existing virus.  These people are rip-off and I suggest not do business with them as you will be wasting your $$$.

This report was posted on Ripoff Report on 01/13/2013 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/itechline/internet/itechline-rif-off-customer-service-and-virus-removal-internet-996025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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