• Report: #632513
Complaint Review:


  • Submitted: Tue, August 17, 2010
  • Updated: Tue, August 17, 2010

  • Reported By: LVM — Erie Pennsylvania United States of America
Internet United States of America

ITP VoIP ITP is withholding credit for late return of modem, Internet

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I was charged $99.99 for not returning the "free" phone modem.  I called ITP to see if they would credit the $99.99 if I returned the modem.  They said absolutely they would.  So I returned the modem via USPS mail with delivery confirmation.  ITP received the modem on August 4, 2010.  I called to make sure they received it, and the customer service rep confirmed receipt.  She also said the credit would be processed in 3-5 days.  It is now two weeks later and the credit has not been issued.  I now have to dispute the charge with American Express.  What a pain! 

This report was posted on Ripoff Report on 08/17/2010 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/itp-voip/internet/itp-voip-itp-is-withholding-credit-for-late-return-of-modem-internet-632513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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