JD Byrider getting the runaround Chander Arizona

Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.

Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.

Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.

Becky's experience was with the store in Mesa, Arizona, not the store I manager in Chandler, Arizona. We will do everything we can to make sure our Chandler customers are fully satisfied. The Mesa has a different owner.

I purchased a car from JD BYRIDER in november of 2003 it is a 97 Nissian Sentra, i had the car about 2 weeks i had went up to northern az to see family.On my way home to Mesa my clutch went out leaving me and my 3 children stranded in the middle of now where. I called JD BYRIDER and had explaind the situation they said that the clutch was not part of the drive train and that i would have to fix it myself. I countinued to complain i had only had the car for a couple of week i felt i should not have to pay for it. Finally i got through to Becky manager at Mesa office she said the would have it towed in and look at it if the problem was the clutch i would again have to pay out o pocket., so i did i took it in and had a new clutch put in the car around 350.00 out of pocket. Well a couple of weeks went by and the clutch cable broke again left me stranded with my children i then again called Becky wich whom understood and then decided to have a new clutch cable put in and she did give me a loaner car. Well it has now been about 1 1/2 months later and again my clutch is going out i tood my car to a PROFESSIONAL machanic whom informed me that my transmission is bad and that the WRONG clutch cable was put in my car wich is causing the clutch to go out again .. NOT MY FAULT i contacted JD BYRIDER they said bring the car in we will need the care for about 5 days to look at and if again it is the clutch i will have to pay out of pocket., I did not put the wrong cable in why should i pay for the damages. And the transmissions is bad that is part of the drive train right? so i cannot loose my job that is my only transportaion and i cannot leave it for about5 days so now what i am stuck driving a car with no clutch.

We apologize for the inconvenience we have caused Christi. On October 18th we exchanged the vehicle Christi has (98 Hyundai) for a 2001 Ford Focus. We hope she will be happier with her new car.