• Report: #660437
Complaint Review:

John Moore Plumbing

  • Submitted: Wed, November 10, 2010
  • Updated: Wed, November 10, 2010

  • Reported By: PKSmith — Sugar Land Texas United States of America
John Moore Plumbing
10005 W. Sam Houston Pkwy N., Houston, Texas United States of America
  • Phone: 1-877-730-2525
  • Web:
  • Category: Plumbing

John Moore Plumbing I was charged 849.00 to replace a 15 foot piece of PVC pipe from the air conditioner. They charged $39.99 per foot for the pipe. I later found out the pipe sells for $1.65 per foot at home depot. T Houston, Texas

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On 10/12/2010 I had a leak that caused the ceiling in one of my bedrooms to fall in. It was late in the day so I called John Moore plumbing because they advertise 24 hour service. They told us the problem was with the air conditioner and that they would have to replace a pipe.  They said the charge would be $847. I was upset and not thinking straight and just wanted the problem fixed.  They replaced a 15 foot piece of pipe.  They charged $599 for a piece of PVC that sells for about $10.00. They charged $120 for the insulation which should have cost no more than $15.00.  The rest was labor. They then tried to sell me a complete air conditioning and heating system. At that point I didn't trust them so I called out two other plumbers and two air conditioning men.  All four of them laughed when I told them what John Moore had charged me.  They all said the job should cost between $200-$350 at the most.  I called John Moore to complain and spoke to Erik Gonzales. He tried to tell me that John Moore does not claim to be the cheapest. I told him that doesn't mean they have to take advantage of people and charge 3-4 times what a job should cost. He told me to send him a written estimate from one of the plumbers and he would see what he could do.  I sent him an estimate for $350 and when I called him he said there was nothing they could do.  That was their price.  I told him they were crooks who took advantage of people during emergencies.  I have since spoken to many people including adjusters at my ins. company who say they continually hear about "rip off" jobs done by John Moore.  I don't know how they can continue to get away with that but I plan to do whatever I can to make people aware of what kind of company they are. 

This report was posted on Ripoff Report on 11/10/2010 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/john-moore-plumbing/houston-texas-77498/john-moore-plumbing-i-was-charged-84900-to-replace-a-15-foot-piece-of-pvc-pipe-from-the-660437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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