Justfly.com flighthub Misleading "extended" "cancellation" "protection" Internet

I wish I had known that justfly.com had a warning from the Better Business Bureau before I booked a flight with justfly.com (this is my own fault).  I had never used them before,  but did not think much about it as there are so many (reputable) travel websites nowadays.  In booking the flight,  I purchased their "extended cancellation protection."  What I read on their site was that you had 24 hours to cancel and that purchasing this extended it until the flight occurred  (purchasing in December for trip in March).  That is what I (thought I) read.

  30 hours later,  I realize I have to cancel the trip,  but  in my mind there was no problem as I had purchased the "extended cancellation protection."   I went to the website to manage my account,  but it only allowed for a travel credit and not a refund.  I was confused as I had purchased the "extended cancellation protection;" after much digging I found a customer support telephone number I could call.  The menu on the answering system had no option that was even close to  cancellations,  but I managed to get a human to talk to.  And then another and then another and then another.  "We must follow the rules,"  the last one said,  repeatedly,  and I resisted the urge to tell her about what people who "just follow orders" end up doing.

  Accordfing to justly.com,  the extended protection I bought...  in short did not buy me anything.  I paid an additional $40 to be able to reschedule my flight for  $150 fee.  (which I probably would have had the option of doing I not bought the protection,  but...)  I bought cancellation insurance and got NOTHING.  Customer service was also rude--  and liars.  The second to the last person I spoke to,  said,  "Well --  I can't do that [refund your money],  but I will transfer you to someone who can."  And then the next rep also refused.   Such a miserable experience from a terrible company.  Do not book with Justfly.Com.   And...  do a bit of research before you book with a new place...