Complaint Review: Kendall Toyota - Miami Florida
- Kendall Toyota 10943 S. Dixie Highway Miami, Florida USA
- Phone: 305-728-5655
- Web:
- Category: Auto Repair Service
Kendall Toyota Bait and Switch tactic occuring through false advertisement Miami Florida
*Author of original report: Response
*Consumer Comment: Did you?
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I purchased a groupon coupon advertising Kendall Toyota was offering a synthetic oil change for $35. 00 dollars, so i purchased the groupon. when i presented the coupon at Kendall Toyota the service advisor and service manager indicated that they could only provide a conventional oil change and not synthetic. i then advised them that my coupon clearly had written on it Synthetic Oil Change and not conventional. the service advisor and manager refused to perform the synthetic oil change unless i paid extra for the synthetic oil; despite having a coupon purchased through groupn indicating synthetic oil. this tactic is a clear bait and switch scheme perpetrated by this dealer through false advertising. in order to lure unsuspecting customers into believing they purchased and where going to receive a synthehtic oil change, when in fact they were going to try and extort more money from customers. eventhough they had a groupon indicating synthetic oil change. WHAT A SCAM
Thanks,
Richard
This report was posted on Ripoff Report on 06/01/2017 03:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kendall-toyota/miami-florida-33175/kendall-toyota-bait-and-switch-tactic-occuring-through-false-advertisement-miami-florida-1376607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Response
AUTHOR: - ()
SUBMITTED: Friday, June 02, 2017
ofcourse, i spoke with a rep. the day prior and obtained an appt. for 10:00 am. and I also indicated to the phone rep. that i was in posession of a groupon and he said bring your vehicle in for the oil change. i followed the instructions on the voucher to the letter.
#1 Consumer Comment
Did you?
AUTHOR: Robert - (USA)
SUBMITTED: Thursday, June 01, 2017
Did you do what was required to Redeem the Voucher?
If you look at Step 2 of "How to Use" it states...
"Appointment required, call (305) 728-5655 and mention your voucher".
DID YOU DO THAT?
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