Report: #915306

Complaint Review: Kevin Schmersal

  • Submitted: Sat, July 21, 2012
  • Updated: Mon, November 19, 2012
  • Reported By: Ripped Off — Birmingham Alabama United States of America
  • Kevin Schmersal
    535 pushaw road
    Bangor, Maine
    United States of America

Show customers why they should trust your business over your competitors...

I found this site after an attorney did some cusory investigating into this guy and sent me some links.

If you do a thorough internet search using this breeder's name (unfortunately i never did) you will find numerous allegations: ranging from various possible frauds, alleged involvement in assault, arrest for possible disorderly conduct discussions of running a puppy mill, allegations that he hired contractor's to complete home improvement projectS and then didn't pay them as agreed. Selling possibly abused or neglected dogs. One person alleges that this guy basically stole some kimd of trailer from him after paying only half of what was owed. The list goes on and on...

I agreed to buy a pregnant female from this guy and a male as well (the seller insisted that we fly her out right away as she was due to have a litter of pups) for thousands of dollars. I did ask if it was okay yo fly a pregnant dog at her stage of pregnancy, and the seller said yes and that he had been a breeder for 15 years. Although I personally paid this guy over $4600 (because the female had, "$5k to $8k worth of pups" so i'd have to pay several thousand more fore her) and an additional $1000 for shipping. I wanted my little girls to experience the joys of the birthing and raising of puppies so i reluctantly agreed).

The problems started almost immediately. He dropped of the dog in a kennel that was 2 sizes too big for the dog he used a type 700 container where a licensed vet suggested that a type 600 would have been sufficient and possibly even a type 500 could have been used. The plane could only accomadate a type 600. (for the WellCare of the dog if I or the licensed vet(s) that have treated these unhealthy and neglected dogs suggested that a type 700 container was needed I would not comment here or have a problem with it).

Before the plane left I get this overly melo dramatic phone call from the seller saying that, "There was a mechanical issue with the plane and the dogs didn't make the flight". After a quick phone call to the airline I find that the seller lied about (1) the size of the kennel, (2) there was no mechanical problem. The dogs didn't make the flight because the kennel was too big and they couldn't fit in the door.

Because he used the wrong container I had to rent a truck and drive over 5 hours to Atlanta to pick up the dogs as that's the closest they could get.

I then had to pay $175 to have an off work vet assistant pick the dogs up and keep them two nights in her employers clinic. The following morning a very distraught licensed vet (owner of the. clinic) called me to say that the dogs were unhealthy with Giardia. The dogs had severe diarea. She also complained that the dogs were very dirty, with matted hair. This is a licensed vet. She was literally beside herself.

When the seller was. Confronted, calmly, and rationally, he became irate saying that the vet was lying and that the she was manufacturing a lie about him. He went on to say that he had never had any dogs infected with this parasite blah blah blah. (The vet had never met the seller and had no previous knowledge of him and absolutely no motivation to lie). I found out yesterday that the seller has allegedly lost his license because of parvovirus and guess what else? GIARDIA!!!!

Well after picking the dogs up I could see that they were covered in feces from the diarea and needed an immediate bath. There coats we're so severely matted that they even had dread locks. The dogs also had numerous ticks.

I was beside myself so I of course shaved the female completely only to reveal a very unpregnant dog. I then caller the seller and very calmly raised the issue that she was not pregnant. The seller had obviously been expecting this call because I hadn't even finished the sentence and he interrupted me and started screaming at me he called me an s****.>
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 07/21/2012 04:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 General Comment


AUTHOR: Haley - (USA)

 Jason I see you are also trying to get in contact with Chris Western from AL. Jason Could you contact me. My email is also Chris Western if you see this could you email me as well? Thanks.

Respond to this report!

#2 General Comment

Reguarding Taz & Crash

AUTHOR: Haley - (USA)

 I Know this is a long shot but Chris Western, Is there a way I can contact you? I would love to see pictures of Taz & Crash. I own one of their Daughters back from 2012 and I would just love to share with you how beautiful she is. Thank you.

Respond to this report!

#3 Consumer Comment


AUTHOR: Jason - (USA)

Does anyone know how to get in touch with Chris Westen from Birminham, AL?. I bought one of these Malamute pups from Chris in November 2012 & need to get in touch with him. 

Respond to this report!

#4 Author of original report

I would like to publicly retract everything I have said:

AUTHOR: Ripped Off - (United States of America)

The breeder has made good on all his promises. He even paid the vet bills. I owe Kevin and his wife an apology and would happily do business with them again. I trust them completely and actually feel that I have made a friend in spite of everything I posted here.

Kevin and Patti, I am deeply sorry and hope you can forgive me for acting prematurely.

I hope anyone reading this will realize that in business as in all relationships miscommunications occur. I hope that anyone reading this will feel comfortable doing business with the Schmersals.

We love our dogs!

Respond to this report!

#5 Consumer Comment

No problems here

AUTHOR: P Rogers - (United States of America)

Wife and I bought to wondeful Jack Russells from the Schmersals. It is distressing to hear this BS about them. Both times everything worked out wonderful. We've been to their house the first time and visited with many happy pups. Second time, we sent Kevin the money up front based on just a picture of the pup. Kevin and his wife delivered the pup on time at the exact and we have been thrilled with our babies. Wonderful dispostions and you can tell they are from great stock and were handled and treated wonderful before we got them. We have nothing but good things to say about our transactions with them and would buy from them again.

Maybe some of you keyboard warriors should think before you trash someone.

P. Rogers, Baldwin ME

Respond to this report!

#6 Author of original report

AKC papers arrived today...

AUTHOR: Ripped Off - (United States of America)

The Breeder's were as good as their word regarding the AKC papers. The papers arrived today and I have signed them do they can go out in the mail tomorrow.

As soon as she's registered in my name and the litter of beautiful pups is registered, I will post here right away with the update. Although we have a ways to go, it seems as though the breeders have really come a long way with regards to turning what I thought was a train wreck around.

I will post here as updates become available.

Respond to this report!

#7 Author of original report

After many emails and a long phone talk...

AUTHOR: Ripped Off - (United States of America)

After the birth of 4 healthy pups, I would agree with the breeder that I may have over reacted. I hope to receive the AKC papers for the female soon, as he has promised to send them immediately.

It seems that cooler heads have (hopefully) prevailed. It looks like our original contract may be honored and to his credit since the female was paid for six weeks ago, several weeks after i posted my initial report, he did in fact agree to reduce the price of the male if the female wasn't pregnant. She was in fact pregnant, so I think the gesture speaks volumes about the breeder's willingness to negotiate.

I would like to publicly apologize for suggesting that he would lie about the female being pregnant. The information I had about due date was fuzzy and I overreacted.

Having said all of that we are both acting on Faith that this thing will come to quickly come to a successfull and amicable resolution. .

In spite of all the water under the bridge I do in fact have two wonderful dogs and we have obviously fallen in love with them.

I will post here with further updates and confirm receipt of the AKC papers and successfull registration of the litter once that occurs.

I have no interest in being a crusader here or elsewhere against these guys if the are going to be true to their word.

If the contract and agreement is honored by the breeder I will immediately post a full retraction here in fairness to the breeder.
Respond to this report!

#8 REBUTTAL Owner of company

Now he's happy.

AUTHOR: Kevin - (U.S.A.)

The following are excerpts from an email that I received this morning from Chris Westen: 

"Based on the fact that I've got pups in my garage I have to admit that I made a mistake regarding her pregnancy. I couldn't be more excited, my little girls are the beyond happy. It's like something magical has happened and Santa, the Easter Bunny, and Tinker Bell are all sitting in my kitchen at the same time."

"I have already added an addendum to the report stating that you were honest about her having been bred and that we have pups on the ground."

"Cash is the neighborhood celebrity. Cars stop often with neighbors wanting to get to know him and take pics with him, most have never seen such a big dog and most agree that he and Taz are two of the most beautiful dogs they've ever seen. One day we had three cars parked in front of the house at once. A few are eagerly waiting to see if we'll have pups, although most know that I will most likely never get the AKC papers."   I would add here that all Chris has to do is stop being all emotional and pay for Cash as he agreed and he will get his papers. 

"I have already gotten a lot of bang for the buck with my daughters' priceless happiness and excitement so a worse case scenario isn't unbearable. Taz is  a sweetheart and Cash provides us with literally hours of comedy every day. He thinks he's a 150lbs puppy."

Does this sound like a man who has been "Ripped Off?" He acts emotionally instead of talking things through and makes emotional posts like the one he made here. I am in hopes that Chris can gather himself just long enough to make this right and we can conclude our business. 
Respond to this report!

#9 Author of original report

The breeder's comments are not worthy of comment...

AUTHOR: Ripped Off - (United States of America)

The breeder's comments are not worthy of comment.

I do however, feel obligated to say that the female did in fact give birth tonight. So he was honest, at least, regarding her having been bred. I will update this as things either progress or fall further south although I'm not sure that's possible.

My little girls are ecstatic.
Respond to this report!

#10 REBUTTAL Owner of company

An Emotional Complaint

AUTHOR: Kevin - (U.S.A.)

I sold this man two wonderful Alaskan Malamutes. I suggested that the female may be pregnant because I had seen a tie. I guess he took that to mean that as a guarantee.  I would further point out that both of these dogs were checked by a Vet prior to being shipped as is required by the airlines and both were found to be in excellent health, other they could not have been shipped. 

The man called me, all emotional and upset. Notice how he tries to counter that by saying how "calm" he was. Not so. He has issues. Nonetheless, I told him that if he would send the dogs back to me I would refund his purchase price. He refuses to do that. He even has one of my dogs that I sent to him that he hasn't paid a dime for.

The lesson is to never trust anyone who claims to "love the Lord," and signs all his emails with, "God Bless," until he flips out and makes crazy demands, then the Lord isn't part of his life.  Let everyone know that I never hesitated one moment to refund his purchase price if he would simply send the dogs back to me. I have been very fair to this man, but he is hell bent on being hateful and vindictive, so here we are. The choice is his. Send my dogs back and get a refund, or keep them and get nothing. 
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.