Kra'sa Anti-Aging Cream Ilus Sent me anti-aging skincare creams that I never ordered on a 14-day trial of Kra'sa Internet

They Envisage Skin International https://www.krasa-skin.com/ said I ordered it on 8/5/18 and I was on a plane travelling not ordering the product that I have never hear of. It arrived on 8/25/18. The said it arrived 8/13/18, 8 days into a 14-day trial that I never authorized. I was on a plane to CA and did not order a skincare product on the plane at the time they said I ordered it. 

I was the VP of a skincare company and have enough skincare to last two years. They billed my card at 12:00:01 on 8/20/18, computer generated automatically I guess. That is too funny because I did not get it until 8/25/18. I called them and after five times of being put on hold to get the rate reduced from 60% of and then finally to a full refund I said great, may I get a R.A. and they did that. I said how do I get the prepaid shipping label and they said that I had to pay for the shipping. I did not agree to pay for shipping and said that I was going to dispute it with my credit card company and then we parted ways. After no word from my Visa company I called them to say I would return it and pay for the shipping, where do I send it? They said that I could not return it anymore and I could not retun it and my refund was rescinded. That is criminal. 

I am out $212, $109 & $103 for the second product that I do not even know if it is in the unopened box.  

The people that you speak with are complete liars that are claiming to be the managers and they are not. They are trained to do that. This is a total scam. I am amazed by this behavior. 

Dear DFC

This email is being sent to confirm that an RMA has been successfully issued.

This RMA will expire in 30 days from today. Your package must be received back in our warehouse before the 30days to avoid being charged any additional fees.

Please note that returns will not be recognized at our facility without an RMA number attached.

Your RMA number is ------

Please address your return package with the RMA information as shown below:

RMA#: 2.....

Returns Dept:

3 - 17th Avenue South, Nampa, ID 83651

Please note that our facility will process returns within 72 hours of arrival to our warehouse. You will receive an email notification once your package is confirmed received by our facility.

All eligible refunds, including the remaining balance of partial refunds issued, are processed automatically at the time the return is received at the facility (less the shipment costs and a restocking fee of minimum $20.00 or 20% of the total purchase price, whichever is greater). Please allow 07-14 business days for all funds to show back up in your account. You will receive a separate email notification regarding the status of your refund.

If your refund has already been fully processed prior to the returned merchandise being received at our fulfillment center, you may disregard this message.

If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Our customer service team is available 24/7 for your convenience and can be reached directly by calling 385-319-7837, or by replying directly to this email.

Thank you again, for your order, we appreciate your business!

Sincerely,
Customer Support Team
customerservice@ilus-skin.com
Available 24-7

1. Envisage Skin Intl Official: Anti-Aging Skin Care System https://www.envisageskinintl.com

   Envisage Skin Sciences is solely established to focus on dermatology ensuring the most appropriate skin solutions in the market. Our target is to make people look beautiful with Envisage products; hence, we are determined to provide essential nourishment by reducing wrinkles, age spots, loss of firmness, sagging skin, and much more.

   • Kra'sa · Ilus · Envisage Skin Intl Official
2. Kra'sa / Envisage Skin International - Kra'sa anti aging ... c o m p l a i n t s b o a r d .com › Health & Beauty

   Nov 27, 2018 · Although there are 2 separate products, with separate phone #'s, they are the same company - Envisage Skin International. I quickly called the company and it was obvious that they were used to complaints such as mine.

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3. Ripoff Report | Envisage skin international Complaint ... https://www.ripoffreport.com/reports/envisage-skin-international/...

   Envisage skin international Complaint Review: Envisage skin international I went from a Facebook article on how to get a free sample from a vendor that Shark Tank was involved with! My products do NOT have a phone number listed for me to ask for a refund! My bank account was charged $103.00 and a second charge of $109.00 for a recurring debit card purchase!

4. BBB Business Profile | Envisage Skin International https://www.bbb.org/west-florida/business-reviews/skin-care/...

   BBB's Business Profile for Envisage Skin International, Business Reviews and Ratings for Envisage Skin International in Saint Petersburg, FL.

   • Location: PO Box 23965, Saint Petersburg, 33742-3901, FL
   • Phone: (855) 405-1450