• Report: #575220

Complaint Review: LED Outfitters

  • Submitted: Sat, February 27, 2010
  • Updated: Tue, September 07, 2010

  • Reported By: Mike — Albion New York United States of America
LED Outfitters
14 Bond St. #301 Great Neck, New York United States of America

LED Outfitters Unable to contact for warranty issue Great Neck, New York

*Author of original report: What Scammers....

*UPDATE Employee: We would Like to help you out

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Purchased an under visor light (UV60). Installed it in my truck. Unit worked for about 10 minutes worth of use, then stopped. I tried to contact them. Left messages Monday, Tuesday, and Wednesday, with no response. Tried again Thursday, and Friday, but was unable to get past the "busy" signal. I just want a new light. It was awesome when it worked.

This report was posted on Ripoff Report on 02/27/2010 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/led-outfitters/great-neck-new-york-11021/led-outfitters-unable-to-contact-for-warranty-issue-great-neck-new-york-575220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

What Scammers....

AUTHOR: Mike - (United States of America)

You have got to be kidding me. After several weeks of failed attempts via emails, and a constantly busy signal when calling, and contacting the owner via his cell phone( it's amazing the information my credit card company has on file...), I contacted the New York Attorney Generals Office. I was instructed to contact my credit card issuing company since this was an internet purchase. I returned the defective light via FedEx as instructed by my bank. Package was recieved. Waited 30 days, the law, for absolutely no response. I then was able to send a formal letter and request for a refund that came from Visa and not LED Outfitters.

This matter was resolved several months ago.

STAY AWAY!!!!!!!

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#2 UPDATE Employee

We would Like to help you out

AUTHOR: Led Outfitters - (USA)

All Businesses will have complaints. Its how we resolve them shows how
the company handles itself in these types of situations. Please feel
free to contact me to get this issue resolved. You were not ripped off
and we are
not out there to rip you off. We deal with many customers every
month, and we want to make sure you are included with the rest of the
happy and satisfied customers. There was probably some sort of
misunderstanding.  Please email me directly at ledoutfittersservice at
gmail.com and I'll be glad and happy to bend backwards for you and get
this straightened out.

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