Complaint Review: Led Outfitters - Internet Internet
- Led Outfitters 14 Bond Street Great Neck NY 11021 Internet United States of America
- Phone: 1-877-808-5337
- Web: http://www.ledoutfitters.com/
- Category: Internet Fraud
Led Outfitters Lie, Cheat, Steal, Reprted to the BBB Internet
*UPDATE Employee: We would Like to help you out
*Consumer Comment: Counter Drug response vehicles with useless traffic advisor led bars
*Author of original report: Facts Wrong?
*UPDATE Employee: Your facts are in correct
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I called the company only to be hung up on. I called them right back 3 or 4 times and no body picked up the phone. On may 27, I finally reached someone. They told me that they no longer had the other bar and sent me this one instead. I told them that I did not like this one and I wanted what I paid for. Then they said they would give me my money back and after I received the money, I could send them the bar back. I still have seen no deposit made back into my account and I don't trust them enough to send them the bar back until I see the cash back in my account.
I contacted the BBB online and filed a report with them. LED Outfitters never responded to the BBB either. Now I am stuck with a crappy light and out $200.00.
This report was posted on Ripoff Report on 01/14/2010 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/led-outfitters/internet/led-outfitters-lie-cheat-steal-reprted-to-the-bbb-internet-554411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
We would Like to help you out
AUTHOR: Led Outfitters - (USA)
SUBMITTED: Monday, September 06, 2010
All Businesses will have complaints. Its how we resolve them shows how
the company handles itself in these types of situations. Please feel
free to contact me to get this issue resolved. You were not ripped off
and we are
not out there to rip you off. We deal with many customers every
month, and we want to make sure you are included with the rest of the
happy and satisfied customers. There was probably some sort of
misunderstanding. Please email me directly at ledoutfittersservice at
gmail.com and I'll be glad and happy to bend backwards for you and get
this straightened out.

#3 Consumer Comment
Counter Drug response vehicles with useless traffic advisor led bars
AUTHOR: FBI-CounterDrug - (United States of America)
SUBMITTED: Sunday, February 28, 2010
We have an OCTIX bar on a Counterdrug response vehicle for the Washington DC / Baltimore area. The LED light bar has faulted within a few days and the measurments were significantly different as stated in previous emails:
The LED light bar paid for was a Octix bar measuring 38inches length 3inches width and 2inches height (fully encapsulated for external vehicle use) as described in description: http://ledoutfitters.com/index.php?target=products&product_id=13 The item received was model: LED-628-8 this measures 33inches (significantly shorter) 2inches width and 1.5inches height. . . and has drilled holes-for screws and open seams which would allow water and ice to build up in the unit.
I have sent several emails with no response from seller. Also several phone calls were made with no answer. An agent wil be driving to the listed wearhouse address to deal with the supplier directly.

#2 Author of original report
Facts Wrong?
AUTHOR: David - (United States of America)
SUBMITTED: Wednesday, February 24, 2010
1: You (LED Outfitters) agreed to it on the phone when I finally reached someone after being hung up on twice.
Again I say, you send me back my money and I will return the bar.
2: Your never responded to the BBB when they tried to contact you on my behalf.
3: You are STILL advertising the same light that you say you DON'T HAVE.
proof? Go to... http://www.ledoutfitters.com/index.php?target=products&product_id=13
My bar has 11 flash patterns!
Now how can you say I have my facts wrong?
Would you like the chance to make it right? You can send me the bar I paid for and I will send you this one back and in turn I will let people know on here that you followed through and forget about it. I will also contact the BBB and let them know as well. If not, then what I have said will hold up in a court of law because it is 100% true.

#1 UPDATE Employee
Your facts are in correct
AUTHOR: Led Outfitters - (USA)
SUBMITTED: Wednesday, February 24, 2010
David,
You have your facts wrong. Our policy is that you must first return a product prior to receiving a refund. If you do not return the light first, then a refund will not be processed


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