Report: #973671

Complaint Review: Legal Shield

  • Submitted: Mon, November 26, 2012
  • Updated: Mon, November 26, 2012
  • Reported By: Jenny — Brigham City Utah USA
  • Legal Shield
    One Prepaid Way
    Ada, Oklahoma
    United States of America

Legal Shield Alan Cook Agent signed me up for services they don't provide Ada Oklahoma

Show customers why they should trust your business over your competitors...

I was signed up for services that did not exist. I found out about that when I used the services available. When I requested a cancellation and full refund for fraudulent sales practices I was denied as I had already used the services.

Their Identity theft program pulled my credit report 3 times in 2 weeks and caused my credit score to drop almost 100 points!

I had an attorney write a letter to my landlord because of his refusal to refund my deposit. I get a form letter back saying if I needed to use their services again I would have to pay a retainer and hourly fee. I was told when I signed up that this was an legal services pool and that I had $170,000 a year coverage. I wouldn't have to pay anymore fees. They were included in the monthly fees I paid.

I was told Legal Shield offered Credit Repair services, which they don't.

I already had an attorney on retainer with reasonable rates. less than what I was told I would have to pay these guys.

I was told I could not pay my monthly fees on credit/debit card it had to be ACH. I was not told about the $10 signup fee not that the $45 I was charged a month would be broken up in to parts. So when the charges didn't hit my account for over a week - I was assessed 3 $22 NSF charges! Had it gone through on my debit card as requested, there would not have been any charges. I had only left $36 in my account to cover what I was told I was being charged...not the $45 that actually came through!

I did get $7.75 back from the Identity Theft, but not the rest. They have refused to refund on the basis I used their services so am not entitled. Whether that is how I found out I was defrauded or not.
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This report was posted on Ripoff Report on 11/26/2012 08:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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