• Report: #973671
Complaint Review:

Legal Shield

  • Submitted: Mon, November 26, 2012
  • Updated: Mon, November 26, 2012

  • Reported By: Jenny — Brigham City Utah USA
Legal Shield
One Prepaid Way Ada, Oklahoma United States of America

Legal Shield Alan Cook Agent signed me up for services they don't provide Ada Oklahoma

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I was signed up for services that did not exist. I found out about that when I used the services available. When I requested a cancellation and full refund for fraudulent sales practices I was denied as I had already used the services.

Their Identity theft program pulled my credit report 3 times in 2 weeks and caused my credit score to drop almost 100 points!

I had an attorney write a letter to my landlord because of his refusal to refund my deposit. I get a form letter back saying if I needed to use their services again I would have to pay a retainer and hourly fee. I was told when I signed up that this was an legal services pool and that I had $170,000 a year coverage. I wouldn't have to pay anymore fees. They were included in the monthly fees I paid.

I was told Legal Shield offered Credit Repair services, which they don't.

I already had an attorney on retainer with reasonable rates. less than what I was told I would have to pay these guys.

I was told I could not pay my monthly fees on credit/debit card it had to be ACH. I was not told about the $10 signup fee not that the $45 I was charged a month would be broken up in to parts. So when the charges didn't hit my account for over a week - I was assessed 3 $22 NSF charges! Had it gone through on my debit card as requested, there would not have been any charges. I had only left $36 in my account to cover what I was told I was being charged...not the $45 that actually came through!

I did get $7.75 back from the Identity Theft, but not the rest. They have refused to refund on the basis I used their services so am not entitled. Whether that is how I found out I was defrauded or not.

This report was posted on Ripoff Report on 11/26/2012 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/legal-shield/ada-oklahoma-74820/legal-shield-alan-cook-agent-signed-me-up-for-services-they-dont-provide-ada-oklahoma-973671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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