Complaint Review: LegalZoom - Internet
- LegalZoom Internet USA
- Phone:
- Web: www.legalzoom.com
- Category: Attorneys & Legal Services
LegalZoom is a ripoff with unauthorized charges Internet
*UPDATE Employee: LegalZoom Reply
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Registered Agent "service" is a scam from Legal Zoom. they made has made an unauthorized charge to my bank account for $159. They sold me a service for which I agreed to pay a stated price. You authorize Legal Zoom to debit your bank account for installments to cover the service you are purchasing. To complete your order you accept the terms & conditions by checking a box. You assume that the terms and conditions relate only to the service for which you have agreed to purchase but that is not the case.
Mentioned somewhere in lengthy terms is an entirely separate service to act as the Registered Agent for the company you have formed. This service is $159 and is not included in the amount you agreed to. They did not wait until I recived any articles of incorporation at that time you will have made to installments on your agreement. They send an email notification reminding you when your upcoming installment payments are about to post to your account. They conveniently NEVER mention the $159 extra service fee for the registered agent service because then you may question and cancel it.
You never receive an email about the impending charge. They simply debit your account for the full amount and wait for you to call to hear that it was not included and that when you accepted the terms and conditions you authorized payment for the service. The first person to take my call even said "we get a lot of these calls." Also I have gotten a recurring $7.99 charge for a service specifically remember denying. This company is a rip-off and I normally don't do Internet reviews but this is bad.
This report was posted on Ripoff Report on 04/09/2014 06:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/legalzoom/internet/legalzoom-is-a-ripoff-with-unauthorized-charges-internet-1137451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
LegalZoom Reply
AUTHOR: LegalZoom - ()
SUBMITTED: Thursday, April 10, 2014
We apologize for the experience you've had with LegalZoom. Our goal is to make every Customer happy with our products and service; we clearly missed the mark this time.
I want to resolve this for you. I'll be happy to answer any questions you may have about the package or any other portion of your order. Please contact me via email at Chyna@lzserve.com. We look forward to hearing from you.
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