Report: #683896

Complaint Review: Ripoff Report | Lerner and Rowe | Ripoff Report Verified™ …businesses you can trust. Lerner & Rowe personal injury attorneys fight hard to get clients the compensation they deserve. Lerner and Rowe Personal Injury Attorneys helping thousands of personal injury victims throughout Phoenix, Mesa, Arrowhead, Glendale, Scottsdale, Chandler, Gilbert, Peoria, Paradise Valley, Fountain Hills, Tempe, Goodyear, Buckeye, Queen Creek, Flagstaff, Prescott, Sedona, Pinetop, Tucson, Kingman, Bullhead City

  • Submitted: Tue, January 18, 2011
  • Updated: Tue, June 20, 2017
  • Reported By: Disgusted — Phoenix Arizona U.S.A.
  • Lerner and Rowe | Ripoff Report Verified™ …businesses you can trust. Lerner & Rowe personal injury attorneys fight hard to get clients the compensation they deserve. Lerner and Rowe Personal Injury Attorneys helping thousands of personal injury victims throughout Phoenix, Mesa, Arrowhead, Glendale, Scottsdale, Chandler, Gilbert, Peoria, Paradise Valley, Fountain Hills, Tempe, Goodyear, Buckeye, Queen Creek, Flagstaff, Prescott, Sedona, Pinetop, Tucson, Kingman, Bullhead City
    2701 E. Camelback Rd. # 140
    Phoenix, Arizona
    United States of America

Lerner and Rowe REVIEW: Lerner & Rowe is committed to total customer satisfaction. Their past and current approach to representing clients is focused on providing the highest quality legal services and support possible throughout the State of Arizona.
*UPDATE: Lerner & Rowe pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Lerner & Rowe is recognized by Ripoff Report Verified™ as a safe business service.

Show customers why they should trust your business over your competitors...

SPECIAL UPDATE: May 14 2017: Glen Lerner remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Glen Lerner is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Glen Lerner has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Glen Lerner has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Glen Lerner remains committed to improving customer satisfaction. [continued below]....


Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at
 Glen Lerner is Rip-off Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Lerner and Rowe for its commitment to excellence in customer service.

Ripoff Report’s discussions with Lerner and Rowe has uncovered an ongoing commitment by the company to total client satisfaction. Indeed, Lerner and Rowe devotes the utmost in care and meticulous attention to each and every case, whether large or small. They carefully listen to client concerns and see them as an opportunity to learn from past mistakes and become more efficient as a company in the legal services and support offered. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaint or concern.

Lerner and Rowe's principal attorney, Mr. Rowe, has informed us that his personal philosophy is that it is a privilege for their law firm to be chosen to help a client in their time of need. As such, the client can expect to be provided with outstanding professional service after they or a loved one has been injured in an accident, applied and been denied the social security benefits they deserve, injured because of the financial crisis, or accused of city, state and federal crimes. As a successful lawyer and businessman, Mr. Rowe feels it is critical to listen to his clients comments and concerns, and respond promptly. By always putting his customers first, Mr. Rowe hopes to maintain that Lerner and Rowe is a successful law firm that always has their clients best welfare at heart.

Another top member of the company told us that Mr. Rowe's personal business philosophy is founded upon the principle of being fully committed to providing quality representation to clients in their time of need and to help them obtain maximum compensation whenever possible. Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Lerner and Rowe personal injury lawyers in Phoenix are very helpful and friendly. I was very impressed by my attorney’s professionalism and the job he did for me. I never thought I would get the settlement that I did."

The information provided in this report is based on comments made by Brian Prezgay and Kevin Rowe during an on-site inspection held by a third party verification company with no biases toward Lerner and Rowe.

Lerner and Rowe is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Lerner and Rowe Professionals are injury attorneys. They focus mainly on personal injury claims which include automobile accidents, tractor trailer accidents, motorcycle accidents, and personal property accidents (i.e. slips, falls, etc.). They also handle social security and disability claims. Lerner and Rowe Law Group also extend their services to include criminal defense, DUI defense, bankruptcy, and real estate sales.

Lerner and Rowe set themselves apart from other competitors by the level of commitment and compassion from the entire team. Kevin Rowe is not only a boss, but an active team member; he prides himself on his passion and desire to help every person that he is able to. Mr. Rowe has a motto that the way things are now are “never enough,” meaning that he pushes his team to strive for better. He wants a “volume based company with a boutique feel for the customer” so each and every client feels as though they are the only client and receive full and satisfying attention from the entire team. The desire to help people and provide special attention to each case as it comes into the business is the basis for the level of customer service provided for each and every person who comes through the door. There is a wealth of knowledge and experience among the team members, with some holding 40 years of experience. Mr. Rowe stated that he wants everyone to be able to learn something new every day just from interacting with each other. The team members will also go to clients if they are unable to come into the office, ensuring that they can help in any way possible. Exit reviews/surveys are completed for every client once their case is settled or resolved, to find out any problems the client had with the process and/or what positive experiences the client had. Mr. Rowe stated that he wants to know the good and the bad so the company can continue to improve their practices. Lerner and Rowe also contributes and volunteers with a large charity base throughout Arizona, making donations, volunteering time, attending events and participating as much as possible. Mr. Rowe discussed his own personal experiences with several local charities and explained that the entire office gets involved as well. He has been involved with Phoenix Children’s Hospital, Phoenix Rescue Mission, Susan G. Komen, and Arizona Chapter for the National Multiple Sclerosis Society, as well as several others. Lerner and Rowe have setup a webpage giving information on events and charities they are involved with for anyone who is interested:

Lerner and Rowe acquire clients through their multi-media advertising campaigns, and from referrals from past and present clients. The company advertises on television, radio, internet, billboards, bus stops and cabs. Mr. Rowe stated that many clients come to them due to hearing the jingle on the radio or seeing the commercials, but a large amount of clients are through referrals. The clients speak with one of the In-take Specialists when they first come into the office or when the call is received, discussing the issue and proceeding from there.

The typical experience a client should expect to receive is individual attention and a feeling that they are the only client. Each client is provided with a knowledgeable team, who are available at any time to answer questions or concerns, to provide updates and just to check to see how the client is doing. Lerner and Rowe strives to provide a satisfying experience for each client and to give a sense of relief and assurance of help, so the client can focus on getting better and on their recovery, not having to worry about the case details.

When the client comes in to the office, calls or makes contact with Lerner and Rowe initially, they speak with an In-take Specialist, who takes some details and then assigns the case to a specific team. This is the team that the client will work with through the entire process, consisting of a Case Manager (paralegal), Attorney, Associate Attorney, Co-Case Manager, and Accounting Team. The client receives communication and information from the Case Manager and Attorney primarily; the other team members are supportive and administrative roles, helping the Case Manager and Attorney. The Case Manager and Attorney are expected to provide consistent communication throughout the entire process, no matter how long the case takes. If there is any kind of delay in the case or time while waiting for information from Medical Providers or Insurance, the Case Manager and Attorney are responsible for reviewing the case and contacting the client at least once a month.

"During the onsite interview Kevin Rowe was asked to describe their standard process for taking care of a complaint: “The standard process for taking care of a complaint is a little different depending on if it is a current client or a past client. If a current client has a complaint about the Case Manager, Co-Case Manager or Associate Attorney, the supervising Attorney will speak with the client for resolution. If unable to provide resolution or if the complaint is about the Attorney, it is reviewed by me and my team of Executive Assistants. I will speak with the client directly, in person or by phone, to find out more information about the complaint and to find the best resolution for the situation. If a past client has a complaint, I will call the client to speak about the situation and try to provide a resolution. Each case is notated each time it is accessed, for conversations with the client to updates in the case. Each notation gives a detailed explanation of what was discussed, any offer made or information that was given regarding the case. When I speak with a client regarding a complaint I review all of the information to find out if something went wrong or if a client is upset because the outcome was not what they were expecting or wanting. I try to understand what caused the complaint and to provide the best resolution to the situation at hand. Through utilization of exit surveys for current clients many complaints or concerns are resolved before the client leaves allowing for resolution and communication at the time it occurred. I take every concern or complaint to heart and try to provide resolution for situations as quickly as possible; sometimes I am unable to provide complete resolution depending on the situation. I take all concerns or complaints personally and work tirelessly to provide satisfaction and closure for my clients, past and present.”

In addition to how their office handles complaints, Mr. Rowe was asked to describe a specific situation where a client was not satisfied with the level of service they received: “The client was upset with a situation regarding the settlement; there was a discrepancy from what was offered originally and what was received. I called the client to discuss the situation, while speaking with the client and with the review of the notes and information regarding the case, the discrepancy was found. I was able to correct the issue and made an offer of resolution for the situation. The resolution was accepted by the client and they expressed deep satisfaction for the quick resolution. The client has since referred friends and family to Lerner and Rowe, stating that he is very thankful for our help and sincerity for the entire process.”

The process for dealing with insurance company requests starts with obtaining all necessary information from the client, requesting medical records/bills for any doctor/hospital visits. Lerner and Rowe is at the mercy of the medical providers to send the information as quickly as possible, it can take several weeks, months sometimes for the records to be received. Once everything is received, the information is provided to the insurance company for review and determination. The insurance company can take between 30-45 days for review. The delays and time it takes that has spurred complaints about how insurance claims are handled are due to the length of time medical providers and insurance company review takes, it is not something that can be controlled by Lerner and Rowe. Mr. Rowe stated that the company is not able to go pick up medical records or force the insurance review process to move faster or keep to the time frame given when the reports are sent. He stated, “Lerner and Rowe do not gain anything from delaying the process, it is better for the company for the process to run smoothly and quickly.”

Some internal processes needing improvement include the size of caseloads each team handles; the company is in process and has already seen improvement of hiring additional staff to lessen the case loads. The teams are already benefitting from the increase in people and are able to better help clients efficiently and effectively. Also needing some additional improvement was general training and expectations of the company for newer employees. Improved training and learning expectations for the company have contributed to better communication with clients and between team members. Mr. Rowe strives to have pro-active client contact and communication, instead of re-active, he wants to have the teams reach out to the clients and make sure everything is going okay, not to have the clients calling concerned with the process.

The changes seen have been better communication with clients and lessened case load for the teams, allowing more efficiency and effective client interaction. Additional supportive and administrative staff allows more functionality of the office and allows the teams to focus on the clients more. Concerns are easier to address and resolve and no client is being overlooked or falling through the cracks. Mr. Rowe stated that he has a quote that he found a few years ago that he sends to his teams to remind everyone that the client is the most important part of this business, without them we have no business. The quote he gives; “A client is the most important visitor on our premises, he is not dependent on us, we are dependent on him. He is not an interruption of our work; he is the purpose of it. He is not an outsider of our business; he is a part of it. We are not doing him a favor by serving him; he is doing us a favor by allowing us to serve him.”

In order to do whatever it takes to make the client happy, Mr. Rowe advises his employees to maintain pro-active communication and satisfaction for each and every client. Providing answers and resolution in an effective and efficient manner allows each team to best address clients’ concerns/issues. Providing the best and most qualified staff, and the level of knowledge provided throughout each team allows Lerner and Rowe to “do whatever it takes” to provide satisfaction.

The creation of the exit surveys and addition of the administrative and supporting staff have been some results from the complaints made on Ripoff Report. Additional training and expanded expectations have also been directly related to the complaints.

It means a great deal to Lerner and Rowe to be part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program; it is a huge benefit to the company. Mr. Rowe stated that it is the essence of the business and its practices.

Lerner and Rowe / Statements from the staff.

"Mr. Rowe and the senior attorneys and staff members provide a very positive environment to work. We are encouraged to share ideas, seek additional training and give back to our local communities by participating in community based events. Mr. Rowe is truly concerned about our professional growth within the company and takes the time to listen and communicate with employees and clients."

Lerner and Rowe takes employee satisfaction seriously as well. If an employee is satisfied with their job, they are more likely to provide exceptional service to clients and their fellow co-workers. Lerner and Rowe employees have expressed that they are very pleased working at the law firm. A case manager at Lerner and Rowe stated "I have seen Mr. Rowe take personal interest in client cases and in giving back to the community. He is not a silent partner by any means. He actively seeks justice and fair treatment for clients and local community groups and organizations that are in need. Mr. Rowe truly has earned the title of being the "Attorney with a Heart."

Lerner and Rowe recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, it became apparent that Lerner and Rowe has made organizational changes allowing its users and employees a more streamlined approach to problem resolution and a commitment to a great user experience.

In summary, after our review, which included discussions with Lerner and Rowe's executive team, Ripoff Report is convinced that Lerner and Rowe is committed to quality delivery of services resulting in total user satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Lerner & Rowe Phoenix, Arizona

Lerner & Rowe said they would get me the maximum amount to settle my claim from an accident where I was hit from behind.

First, they did not return my calls (3) for two weeks. They claimed they were busy, and since they had no information to pass on to me, they thought not returning my calls were o.k.

Second, when they discovered, the car that hit me was only covered for the minimum $15,000, they said o.k., settled it, took $5,000.00 for the three hours they worked on the case and sent me the $10,000.00 a month later. (They said the check got lost)


My burn is I have underinsured motorist insurance for $300,000. Although my medical covered what the other insurance company did not, My compensatory damages should have been at least an additional $25,000.00, but Lerner & Row elected to take the quick buck, rather than have to work for the additional money form my insurance carrier.

Lerner& Row IS NOT the way to go.

A quick buck attorney is all they are. You will not see any ads from clients stating how well Lerner& Rowe did for them.

These two remind me of two out of work jocks that decided to chase ambulances.

DONT go to Lerner& Rowe if you want your dough!

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This report was posted on Ripoff Report on 01/18/2011 08:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The injuried employ the attorney

AUTHOR: creative consulting group - (USA)

I am currently looking for an Attorney to represent me in an accident that occurred this weekend.

(12 Aug 2012).

After reviewing the comments I will actually seek a different firm. But what puzzled me in reading the complaints is that anyone who has ever filed a civil suit for personal injury realizes that they have to approve the settlement. So if a person is financially pressed for a settlement how is that the Attorney's fault? The Plantiff (Injuried party) employees the attorney. Can actually understand the frustration in not being updated or educated about the process but to blame the Attorney for your accepting the offer from the insurance company and you being pressed financial to accept a lower offer how does that translate into the Attorney's fault.

Anyone with any commonsense can see straight through one of the complaints.

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#2 Author of original report

And they said Teflon was smooth

AUTHOR: Disgusted - (U.S.A.)

Mr. Kevin Rowe ESQ.

Do your really think a competitor would have to state what kind of thief you are?

I promise, a class action suit will find its way to your door, then you will have ALL the names of the victims you have cheated.
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#3 REBUTTAL Owner of company

Change is Possible

AUTHOR: Kevin Rowe, Esq. - (USA)


Thank you for taking the time to speak with me.  I am pleased we were able to rectify your complaint and meet your needs in an expeditious manner. 

If there is anything we can do for you in the future, please do not hestitate to contact our office.  Thank you again for choosing our firm in your time of need.

Very truly Yours,


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#4 Consumer Comment

Change is possible

AUTHOR: zaguayo - (United States of America)

Good Morning,

Mr. Anonymous, I have to admit, your previous comment was not very thought out. I honestly posted my comment, not to intentionally damage the name of L&R, but to get resolution. I did
experience issues with the firm and when I posted my comment, I was upset and needed to vent. After I posted my comment, I have to be honest; I really didn't think I would get a call. However, Mr. Rowe called me and expressed his sincere apology. Though the damage was done and there really was no way to change what had happened, receiving a call within two hours from Mr. Rowe really stood out to me. 

A company that accepts there error is a company that is a company that cares. I know that may
sound corny, but its true. I have dealt with companies in the past that could care less. In any business, the customer comes first. The customer should be your ultimate goal, and in the end, L&R went above and beyond to ensure my file was taken care of. There were a few issues in the beginning of my case that I was not aware of. Considering that I work 40-50 hours a week and I'm working on a double Masters from Arizona State University, I did not have time to contact the firm to express my concerns. I should have brought this to someones attention in the beginning. 

Considering that I was upset, I had expressed myself (complained) and the company corrected
themselves and the way they did is a big plus in my book. For the person above, after reading your second comment, If you truly felt that you were cheated out of money or did not get the best customer service, then why didn't you release your name. Either you are intentionally trying tarnish L&R's name or your just not intelligent enough think before you sign, either way, you received what you received because you signed for it. They ask you in the very beginning for you insurance declaration that lists ALL of your limits and what your insurance covers. You don't buy a new car and try to return it after 30 days because you saw the same car cheaper. As a consumer, its your responsibility to research and ensure the company your working with is responsible. Do your homework; Mr. Rowe was correct in his above statement. The more money you get, the more
they get, why the hell would they not go after your 300,000 limits? That absolutely makes no sense, especially in the field they are in. 

Finally, I just wanted to say, Mr Rowe, if you do read this. Ever since I started to work with
Charles, he did an excellent job helping me. Though I may have taken my anger out at him and may have spoke to him in a cold tone, he really held his composure and responded very professionally. You don't want to loose a person like that from your team. Thank you for all your assistance. I will recommend your firm to anyone that is in need of legal assistance. 


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#5 Author of original report


AUTHOR: Disgusted - (U.S.A.)

This is what Lerner & Rowe work exactly that way.

They don't care how much money the client receives, they are only concerned about keeping the quick buck money mill going.

I would love to be in a class action lawsuit against Lerner & Rowe, for lack of fiduciary responsibility to their clients (cash cows).

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#6 Consumer Comment

Your can verify my info!

AUTHOR: zaguayo - (United States of America)

Good Morning

My name is Zachary, I am a client of yours and I have to agree with Mr. Anonymous. Mr Rowe, I was in a car accident in September 2011, my car was totaled, and the other individual was at fault. I had a list of Lawyers I wanted to call, and unfortunately your firm was the first I contacted. I walked into your Glendale office and spoke to Bernardo V., your representative.  He was very courteous and responded to every question I had. He set up an appointment to see a Chiropractor the same day, I felt I made the right choice. 

Well, this is were everything fell apart. I attempted to contact your office 7 times (with 7 voice-mails) so I can get an understanding of the process and what I should expect, well, after my attempts, a young lady finally called me back, her name was Kim, she explained the process and I felt good. Finally my treatment ended and I was ready to continue with my case.  She said needed to request all my paper work and make sure everything was in my file, then she would send it off to another department. I asked her what timeline I should expect this to be all over, she told me before Christmas. Well, from October 20th, to December 16th, my file still was not put together. I only had two medical office visit, I'm not sure how that became difficult, but it did for your office. Of course, your office never called me to give me any type of update. Finally, when your office collected all the documents they sent it off to another Department.

So far I have dealt with 5 individuals regarding my case. The next person, Mark G., supposedly negotiated my case with the other insurance company. From Mid-January to the end of February, I finally settled because I was tired of going back and fourth and this just dragged out way too long. I settled 6k, when I asked  Mark, do you think that is worth what I went though, he then said "I think your case is worth a lot more, but if this goes to trial, it will take several years", to be frank, I believe your office was sick and tired of me calling them and opted to just settle and get out. Then, when Mark broke down the fees, my medical expenses, I ended up getting the short end of the stick. Even though I was the one injured, I was the one in pain, I was the one taking time out to visit the Chiropractor for two months, I got less than, a lot less than your office and my medical bills. So Mark explained they will take a week or two to send a check to your office.

I then started to speak to Charles (number 7), he told me to expect a check a week and a half later, check never came. I asked again, do you have an ETA, his response was "It should be coming soon, you know insurance companies", Check finally arrived Monday March 5th. Did I get a call, no, I called at the end of the day after asking Charles to call me when it arrives. Apparently, the insurance company sent the check with the wrong information on it, Charles stated he was getting in contact with them and will let me know. He said he spoke to the adjuster and they are working to resolve it. I don't know if its been resolve because for the last three days, I have called and left VM's for a return call.

After dealing with this situation, I would never recommend your firm to anyone, not even my enemies. The poor lack of responsibility is frightening. I would have rather dealt with the insurance agency myself versus wasting 6 months of my life that I will never get back. Please feel free to give me a call, I'm sure it wouldn't be difficult to get my contact information from my user name and compare it with the list of clients you have. Maybe you can turn my opinion around, but for now, I am just happy its almost over. So I hope...
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#7 REBUTTAL Owner of company

Reply to Disgusted

AUTHOR: Kevin Rowe, Esq. - (United States of America)

Mr. Disgusted:

Since you have decided to be anonymous, there is nothing I can do to verify your claims and respond and/or to correct any deficiencies that may exist with the law firm. For all I know, you could be a competitor or someone that just wants to spread false accusations and rumors. If you had any problems with my office, service received and/or questions or concerns, then you could have contacted me directly as Im easily accessible on a daily basis.

I continually strive to put together a team of professionals that excels in quality client service and has empathy for our clients' situations. Our clients come first! I consistently remind our team "to look through the eyes of others" when communicating with people. This is the only way we can truly understand your situation so we can provide the aggressive representation you deserve. We believe it to be an honor to assist our clients through their trying times.

We have represented tens of thousands of clients over the years and have successfully resolved the vast majority of these cases without having to put our clients through the long litigation process and its attendant expense. However, those clients which were not offered a reasonable settlement, we then aggressively fought for them through litigation. Please feel free to view some of our past successes on our website,

You mentioned that we settled your case for the minimum policy limits of $15,000. First, we cannot settle a claim without your authority. Therefore, you had to have signed not only internal firm documents but also Release documents from the insurance carrier consenting to the settlement. Secondly, there are many factors involved in accepting a policy limit tender- i.e.- assets of the defendant, collectibility of defendant, value of claim, costs involved, etc. Thirdly, if we were aware of your UIM policy of $300k, you can bet we would go after it. Remember, our goal is to get you the maximum value for your claim. It doesn't make sense for any law firm, representing a client on a contingency fee agreement, to not present demands to all applicable insurance coverages available. At your initial consultation, we specifically ask numerous questions about your insurance coverages as well as have the client fill out his/her insurance coverage information so we can properly evaluate all the options of recovery. We also communicate with first party carriers throughout the claims process to verify coverages. Thus, it leads me to believe we did not have all the available documentation.

You also incorrectly mentioned we do not have ads from our past clients- Please allow me to direct your attention again to our website and, under Lerner and Rowe. You will see the majority our prior commercials which do contain client testimonial commercials.

Again, I do respectfully request you contact me directly at 602-977-1900 if you truly feel we did not provide quality representation. I have always welcomed clients recommendations- this is why I implemented a Client Satisfaction Survey during the exit interview.

Thank you for choosing our firm.

Very truly yours,


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