• Report: #654920
Complaint Review:


  • Submitted: Mon, October 25, 2010
  • Updated: Sun, July 08, 2012

  • Reported By: Not a customer anymore — norcross Georgia U.S.A.
2745 bankers industrial drive atlanta, Georgia United States of America


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Well where should i begin with Liberator.....I initially called about a product that was listed on their website.  The product was listed at one price and when i placed my prder I was charged a higher price.  I contacted the customer service department and they refunded my card, but then they turned around and charged it again.  At this point i decided to goto the store since i lived in the area.  I was directed to the "store" in the back of the warehouse (mind u), where i was then informed not only that the color that i had order was not in stock but the product was actually no longer available.  I recieved no emails regarding this, nor was I informed when i spoke to the custmer service agent.  Yet and still they expected me to buy another item.  I had to wait 4 days for my refund to get back on the CC and incurr fees due to their incompetence.  However I was offered a $25 gift card for a $225 f*** up, I THINK NOT!  Not to mention their products are so high that $25 will barely pay for the sales tax and shipping.  Funny how that was the only "store" in that vicinity....HHMMMMM makes me wonder how legit are they really For a company that specializes in making people feel good, they sure dont recipricate that to their customers!

This report was posted on Ripoff Report on 10/25/2010 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/liberator/atlanta-georgia-/liberator-one-up-innovations-inc-store-atlanta-georgia-654920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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