• Report: #1141432
Complaint Review:


  • Submitted: Thu, April 24, 2014
  • Updated: Thu, April 24, 2014

  • Reported By: Paul — Phoenix Arizona
Nationwide USA


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i have had Liberty Mutual for over 8 years on both my home and my auto)s).  They have been very polite over these years, taking my money and raising my rates annually, depsite the facdt that I have never, ever made a claim.  But because no fault of my own, I put in my first claim, ever in my life.  The claim was due to :hail damage" to my HVAC units located on the top of my roof.  I first called my HVAC service provider to look at my units and a*s damage.  They told me that both units were highly damaged and needed to be replaced. 

I immediately notified Liberty Mutual Insurance to put in a claim, as per advice from HVAC technician. During the 10 days that I waited for Liberty Mutual to even acknowledge my claim (let alone existance), I receive a second and third opinion, who all agreed that the units were trashed and needed to be replaced.Two weeks after the intial claim was made, I called Liberty Mutual to check on status, since they never contacted me. 

I was then told that the matter was assigned to a "claims specialist", whom would immediately contact me.Severla days later, not receiveing contact, I called them again, and was given the number of the claims specialsit.  I then called her, and told her that I had bids from HVAC (three) and that I would send them to her.Several days past, and not hearing from her, I called her.  She then told me that she would need to schedule her technician to observe theh damafge.  I agreed.

Their techinican came two days later, and upon his examination, he told me and the claims specialsit that it was true taht I did need total replacements of units in that the old ones were in dis-repair.  One week passed, and never being called by Liberty Mutual, I once again called them. 

I was told that the claims speicallist was replaced and that my new claims speicalist would contact me.  Being impatient, I tracked him down and called him.  Low and behold, despite me being in Arizona he was located in Florida.  During this call, I was told that the units did not need to be replaced but only repaired. 

I read him the reports of all experts, that stated theat they could not be repaired, he said TOUGH LUCK, "take us to court"..  TO THIS ADVICE I WILL COMPLY. 

For those that wish to follow out come look to Maricopa County Superior Courts for the Case Paul T Demos v Liberty Mutual Insurance.  I know that they have ripped off others in the same matter, so I will be including all those under a class action proceeeding.








This report was posted on Ripoff Report on 04/24/2014 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/liberty-mutual-insurance/nationwide/liberty-mutual-insurance-takes-your-money-denies-your-claim-florida-nationwide-1141432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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