Life Storage Abusive, Verbally Abusive, Lied, Didn't Know What They Were Doing, Couldn't Take an Order, Hung up Continuously Buffalo NY

Horrible company!  Loved them when they were Uncle Bob's, but they are bigger now with NO regard to customers.

I called a location in Seminole, Fl and talked to Pete-sweet man.  THis is NOT about him!  I have 8 bins and a doggy door that a friend was storing but it now needs to go into a storage unit.  I am out of town now, so Pete was going to fax me the paperwork to sign, but he didn't know how to print the papers.  He tried and next day, still didn't know what to do.  No problem-I called corporate.  Lisa in Escalations suggested I call a local store.  I called Cicero and Cathy called Pete to help him fax the papers to her.  I would then go in and sign and she would fax back over-done.  

I told Cathy I would come between 9-9:30 AM.  I said I had to be in Rochester, NY by 9 but HAD to get this done, so I would be in a rush.  Cathy said no worries. I gave her my #.  Go there at 9:20-she was GONE!  Sign said back at 10:15!  So, I called corporate.  I wasn't going nuts, although I had been trying to get this done for 4 days, but said I need to contact her now.  I was put on hold and reached 7 people, all who offered no help and I was finally hung up on.  Yes, now I am upset.  I kept calling-hang ups.  

Cathy showed up at 10:15 and I ran in stating, I wish I got a call, Cathy.  You know I am in a rush.  I didn't yell, but she went off like mad on me.  Not an I am sorry, nothing but, "I have a job too!  you aren't the only one!"  She had to call Fl to get the fax that she apparently didn't have afterall, got it, slammed it down and I filled it out.  I got a call from work, as I was very late and it brought me to tears...she showed no concern.  I finished and as I left said, I was just looking for an apology.  This could cost me my job.  She then admitted she was rushed and forgot about me...okay...human...I get it!  That would have been far better than the attitude.  

She gave me my papers and said they fax went through to Pete in Fl.  I called Pete.  Stewart said he was out for an extended time and no, no fax.  I tried to call Cathy-nothing.  I couldn't get through.  I called corporate and was transferred altogether to 17 people!  THey all argued, laughed and a Supervisor swore at me and hung up!  

I finally reached Cathy by calling on a different phone, which told me she was ignoring my calls.  She read me a note that s tated Life Storage would not do business with me.

I am awaiting major surgery!  I NEED this taken care of!  It takes 4 DAYS and a lot of abuse.  And they cancelled me!  I lost it, I admit and Cathy was not happy, but she was angry and threw me under the bus!

I ahve been promised all kinds of call backs from Regional Manager, corporate ... nothing.  The last Supervisor I got told me I hadn't talked to that many people and told me I didn't have a right to disrespect her!  Really?  STEER CLEAR!  Uncle Bob's is GONE!  Life storage HATES it's customers!