Report: #1068953

Complaint Review: Lifeproof

  • Submitted: Sun, July 21, 2013
  • Updated: Sun, July 21, 2013
  • Reported By: Don — Oxford Alabama
  • Lifeproof
    500 Enterprise Drive Ste 500
    Flower Mound, Texas

Lifeproof Now a member of the Otter Box family Advertise Water,dirt,snow,shock proof, but NO WARRANTY Flower Mound Texas

*General Comment: Good Luck with that....

Show customers why they should trust your business over your competitors...

I purchased a Lifeproof case for my daughter's iPhone 42 on December 12, 2013.  The case lasted until late June when the front screen cover split diagonally.  I called the company and they replaced the case with a supposedly new one.  The case came in a cardboard shipping box with NO PAPERWORK other than a packing list.  The case is NOT WATERPROOF.  I called to get assistance and waited for 28 minutes on hold before speaking to a customer service representative.  I inquired about the Total Water Protection Program and was told that program did not exist in December 2012 so it is not available on the replacement case provided in July 2013.  I told the CS representative that I would simply take the case to the state AG for advertising fraud and she responded by putting me through to her "supervisor".  The supervisor told me the same thing and, in a very nice tone of voice, said he was sorry and hung up on me. [continued below]....


The company advertises that their products are "Lifeproof" but they do not warranty the electonric device inside the case.  If the case leaks (like my case leaks), breakes, allows dirt or snow in, or does not absorb the shock, all you have is an $80 fairly nice looking case and a destroyed phone. 

I will take this to the state AG and seek an injunction for fraudulant advertising.  If I thought the US AG would do anything other than holding press conferences with Al Sharpton I would go that route.  As it is, I am forced to seek legal recourse in civil courts and hope the state AG fines them out of business.

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This report was posted on Ripoff Report on 07/21/2013 09:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Good Luck with that....

AUTHOR: Tyg - ()

 See the problem is this. If Lifeproof can show that YOU didnt use the product as intended, then you wont see a dime. Then you have to pay the opposing counsels legal fees on top of your own. You can try and take it to court, but your going to spend more money then the original case was worth. It seems life proof gave you the answer but you didnt like what you heard. The AG is going to see that as well. So good luck and be careful.

Simply because a company offers something now and didnt when you made the purchase is no reason to try and take it to court. No court in the world is going to force a company to honor something that didnt exist when you originally purchased the product. Had you wanted that protection, then you should have purchased another one or claimed the manufactures warrenty before the time is up. They would have probably sent you a new case with the waterproof warrenty.

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