LinkTech Solutions Continued to charge account after cancelation e-mail, fax and phone calls. Had to close account to prevent further charges. Tigard Oregon

I know it was only $100, but know its much more than just the money.

Notes from my Better business complaint:

I will copy and paste e-mails into this form SO THERE IS NO CONFUSION, other correspondence and read receipts and cell phone records are available upon request. Please note that these e-mails have not been altered in anyway, ALSO Please notice the DATE and TIME that the E-mails were sent and received. Travis called me the next morning after receiving my cancelation letter and sent e-mails AFTER my cancelation!

Not only was I CANCELLING my account, I wanted additional reimbursement for being lied to by the initial sales person. Travis accepted my cancelation and sent me Yahoo information to settle initial discrepancies and reimbursement request which I conceded to.

It is preposterous to even think that LinkTech Solutions now believes that I cancelled my account in December and has no other records of my cancelation.

When talking to Travis Ayotte, Customer Support Manager, he was quick pull my information up on his computer, see previous phone calls, e-mails, including the cancelation e-mail and other correspondence he had noted. He even argued the point that I had to fax in the cancelation letter and I forwarded him the "agreement" that allowed an agreement to be cancelled through e-mail.

I do not think that LinkTech Solutions is acting in good faith regarding this matter, and LinkTech Solutions has either not spoken to their Customer Service Manager Travis Ayotte or examined the resources that were available to Travis at the time of cancelation.


**********BEGAN CONTRACT***********
From: billing@linktechsolutions.com mailto:billing@linktechsolutions.com
Sent: Wednesday, July 11, 2007 1:43 PM
To:
Subject: PRINT THIS RECEIPT FOR YOUR RECORDS - YAHOO PLACEMENT

***PRINT***
STATEMENT:
Date: 07/11/2007
Customer Name: My name
Address:
XXXX

Description:Monthly Amount: $50.00 (Phrase: Beaverton New House)
Description:Setup Amount: $79.95
______________________________
Description:Total Total: $129.95

LinkTech Solutions Inc. guarantees positioning for your website within the top 5 sponsored results on the Yahoo! Network. The alliances between independent search engines and the Yahoo! Network are not under the control of LinkTech Solutions Inc. This is a month to month agreement, commencing on the date first payment is received, to be billed automatically every thirty days for the following months. The one-time setup fee is required of all new customers to integrate their website into the search engines and initialize a search engine placement (SEP) Customer Account. One time set up fee and monthly charges are non-refundable. Requests to cancel must be stated in writing and faxed or e-mailed to LinkTech Solutions Inc. before monthly billing date. It is the customers responsibility to update LinkTech Solutions Inc. with any and all changes to customer information including billing, website and contact information.

LinkTech Solutions Inc.
6950 SW Hampton St.
Suite 300
Tigard, OR 97223

Toll Free: (800) 416-5603
Fax: (503) 968-2618
E-mail: CustomerService@LinkTechSolutions.com

***PRINT***

CANCELLED CONTRACT*

From: My E-mail
Sent: Tuesday, September 11, 2007 5:06 PM
To: CustomerService@LinkTechSolutions.com
Subject: Cancel account
Importance: High

Please cancel my account.

The key words offered were represented at 184 searches per month. Yahoo customer service told me that this number could not be substantiated and my website has not received a single referral from your ad placement. While I understand that selecting key words and ad placement, the results are never certain. I would like to see information provided by Yahoo that indicated the monthly stats on the keywords offered were at 184 per mo. or a fair reimbursement.

E-MAIL RECEIVED AFTER TRAVIS CALLED ME*****

From: customerservice@linktechsolutions.com mailto:customerservice@linktechsolutions.com
Sent: Wednesday, September 12, 2007 10:09 AM
To: My E-mail
Subject: status report

Scott,

Here are the numbers that Yahoo was reporting under your phrase last month. I hope this helps you out.

8/1/07 to 08/31/07
Beaverton New House
, Local Beaverton Realtor, Free Consultation
http://www.mywebsite.com
* Display Rate (%): 100.0
* CTR (%): 50.74
* Clicks: 34
* Search Rate: 67
If you have any other questions or concerns, please let me know.
Thanks,

Travis Ayotte
Customer Support Manager
LinkTech Solutions Inc.
800-416-5603 Option 1
(503) 336-4733 Direct

ADDITIOANL E-MAIL RECIEVED*******

From: customerservice@linktechsolutions.com mailto:customerservice@linktechsolutions.com
Sent: Wednesday, September 12, 2007 9:43 AM
To: My E-mail
Subject:

Keyword Selector Tool
Not sure what search terms to bid on?
Enter a term related to your site and we will show you:
* Related searches that include your term
* Estimated number of times that term was searched on last month
Get suggestions for: (may take up to 30 seconds)

Note: All suggested search terms are subject to our standard editorial review process.

Search Results For June
Count Search Term
82 house new beaverton


02/28/2008 Forward Final Response to Consumer
02/28/2008 Received Final Response from Business

Received via phone-
The business does not have record of the cancellation email being received, only a phone call made by the consumer on that date. Per their records the account was not cancelled until 12/06.

02/27/2008 Inform Business - Final Response
02/27/2008 Send to Business For Final Response
02/27/2008 No Response from Business re: Consumer Rebuttal
02/13/2008 Forward Consumer Rebuttal to Business BLT.cf.rtf
02/13/2008 Received Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)

Here is my first of several e-mails to LinkTech Solutions to cancel my account. Each e-mail was followed up via phone calls and e-mail from;

Travis Ayotte
Customer Support Manager
LinkTech Solutions Inc.
800-416-5603 Option 1
(503) 336-4733 Direct
Customer service manager

From: My E-mail
To: CustomerService@LinkTechSolutions.com
Subject: Cancel account
Date: Tue, 11 Sep 2007 17:06:06 -0700

Please cancel my account.

The key words offered were represented at 184 searches per month. Yahoo customer service told me that this number could not be substantiated and my website has not received a single referral from your ad placement. While I understand that selecting key words and ad placement, the results are never certain. I would like to see information provided by Yahoo that indicated the monthly stats on the keywords offered were at 184 per mo. or a fair reimbursement.

End of above e-mail-

I have already provided LinkTechSolutions with All correspondence and e-mail read receipts indicating they had read the e-mails after their initial denial of receipt, and then I provided them with their cancellation policy after they found the e-mails and informed me that it had to Faxed and E-mail was insufficient. (There policy does include e-mail cancellations.) Once I provided enough information for them to recognize that I had canceled my account, followed their company policies and asked for a refund, it was suggested that I sue them for the $100, that we didnt have a contract, we simply had an agreement and the court fees will out weigh the $100. Although Travis did offer 50% because it was the Christmas season.

Besides having to take the time necessary to resolve this issue with LinkTech Solutions, I have had to close my bank account to prevent LinkTech Solutions future debits. This in itself has cause great inconveniences.

LinkTech Solutions has made no attempt to resolve this issue with me since I open the dispute.

02/12/2008 Forward Member Response to Consumer
02/12/2008 Received Member Business Response

Received via phone-
The consumer spoke to a technical support team member. The business was waiting for the consumer to contact them back to determine if he was still having issues. They did not hear back and did not know that the consumer still wanted to cancel.

02/04/2008 No Response received from Business on 2nd Notice
01/22/2008 MBR-Resend Complaint to Business
01/22/2008 MBR- No response to first notice to business
01/08/2008 Inform Member Business of Complaint
01/08/2008 Inform Consumer
01/08/2008 Member - Complaint Validated by Operator
01/07/2008 Complaint Received by BBB

(Less)
Case Description: On 7/11/07 I began a month to month agreement with linktechsolutions for $50 per mo. On 9/11/07 I cancelled our... (More) On 7/11/07 I began a month to month agreement with linktechsolutions for $50 per mo. On 9/11/07 I cancelled our agreement through e-mail. On 9/12/07 Travis Ayotte replied to the e-mail and we spoke on the phone regarding placement statistics and click through discrepancies via yahoo and my site host. We ended our call in disagreement; never the less cancelled my agreement.

November 2007 I discovered that linktechsolutions had continued to charge my bank account monthly (total $100) and I sent them an e-mail showing our original agreement, correspondences regarding my cancelation and requested a refund. Again I spoke to Travis and although he recalled our previous conversation through notes on my account he refused to refund the unauthorized charges, then he offered to refund 50% since it was the Christmas season. I denied the 50% and demanded to be reimbursed for the unauthorized charges.

Since this call I have not received the reimbursement of $100 and there has not been any additional correspondence. While the value is minimal, I am disappointed that I followed the rules of our month to month agreement regarding payments and cancellation a they did not.

Scott
Aloha, Oregon
U.S.A.