Liquidity Services; Liquidation.com; Sold Damaged Goods as "returns" - should have been salvage! Cranbury, New Jersey

This is an update on my claim.  American Express investigated and found out that the company did in fact operate fraudulently in the description of the merchandise and refunded me the entire amount of over $2,268.00  I am very thankful that AMEX has a policy of standing behind their customers, particularly in light of the fact that Liquidation.com did nothing whatsoever to rectify this matter.

as long as we agree that we are buying junk that is beyond repair. then you are correct this is not a bad company.

I will not buy anything from them again, I can do better going to garage sale.!!

Many people who first get into Liquidation type business', sometimes expect things that they shouldn't.

I have been purchasing items from Liquidation.com for over 6 months now.

To assume that customer returns are working, is absurd. It clearly says in each of their auctions regarding returns, that they can be returned for something simple as the wrong color...... or because it is not functioning correctly. It also says that it may or may not come with any accesories or even the original box.

People tend to get into this type of business because they think they are going to make easy money on customer returns.

The problem you face, is that someone may take a laptop to a store and just say "I don't want it any more, the laptop is slow". The person making $7 an hour is going to say "ok"

However, the customer didn't mention the fact that they spilt coke on the keyboard and now the motherboard is fried.

You have to assume the worst when you buy liquidated items. You have to ask yourself if you are willing to pay %70 of retail for something that may not work.

I have lost 250.00 on 1 item before, because I couldnt fix it. However, I have also made 1000.00 on 1 item before because I took the chance.

They are good at 75% of the auctions on electronics to test the 4 categories of whether it powers on, screen shows an image, the frame is good and the screen is good.

Sometimes they don't..... Even if they do, it doesn't mean that there arent other issues with the item that those 4 tests don't show. Like over heating issues. USB ports not working, the fan not working, the cd rom not working etc.

I have had very minor issues with Liquidation.com however, I have had 95% good report with them.

This company is ripping off consumers and no one is doing anything about it. This is wrong! I am going to sent a letter to the State Division of Consumer Affairs and the Attorney General's office. Someone has to take accountability for their actions and they can't keep doing business and stealing people's money! We are believing we are purchasing workign items when in fact they are damaged beyond repair and unusable. They fraudulently sold them when they should have been advertised as "salvage".

Ok, so after I filed a claim based on a fraudulent ad and got soaked by Liquidation.com for $2,268 I contacted American Express and put in a dispute. It is very clear that the items I received are damaged beyond any use and now I am out the money. I sent all the documentation to AMEX with pictures of the broken screens.

I just received a letter from Am Ex stating they are unable to issue a credit for the amount spent because of the documentation I had signed accepting delivery. This is BS!! I could not have known the items were damaged until they were plugged in somewhere and of course there was no place in the warehouse not to mention ANYONE around to discuss anything with.

This is wrong!