Local Sniper Jason and Susan King Never received software and was charged twice, looking to prosecute Internet

I ordered system Dec. 16th.  by Dec. 27th had not received software and was charged twice for the same product.   Asked for a refund and was told that they sent it to the refund dept.  Asked over a dozen times since then and keep getting the same answer.  Went to the refund dept.   The host company charged me twice and when asked for a refund (over a dozen times) was told that the case was closed.  Asked for a refund on Jan 11, was told that it was too late the time was up.   I told them to cancel because they tried to get more money from me and I stopped it.  If anyone has trouble, we are planning to prosecute them.  I believe that they are waiting till over the 60 days are up and say that it's too late for a refund.  There are many more of us who are asking for refunds and not getting them.   Pat, Murphysboro, Illinois.