Report: #848426

Complaint Review: Lombardi Publishing

  • Submitted: Sun, March 04, 2012
  • Updated: Mon, March 05, 2012
  • Reported By: Yeo — Singapore Other Singapore
  • Lombardi Publishing

    Internet
    United States of America

Show customers why they should trust your business over your competitors...

I subscribe to Lombardi's Profit Taker and Pump and Dump subscriptions  in early February 2012. Pump and dump sent me an email with password to their website. But it doesn't work at all. I sent a few email to them about the problem and I received NO response at all!

After two weeks, I decided to terminate both my subscriptions with the Lombardi's Profit Taker and Pump and Dump subscriptions because I don't find real value in these two subscriptions. I have to write many emails because they either don't response or ask me to call a number.

I told them, just terminate my subscriptions and refund the pro rated unused portion of the mount which they have deducted through my credit card. Again, I have to write a few times to them.

Their lack of response to my request to terminate and refund the pro-rated unused portion of the subscription is unprofessional and just turning a deaf ear to my many repeated attempts to get my money back.

This to me is highly unprofessional. Quick to deduct from my credit card. But after a number of emails, I have yet to receive a proper response from them.

From this encounter, I doubt their sincerity in resolving a problem. I will warn all my friends from buying the subscriptions from them.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/04/2012 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lombardi-publishing/internet/lombardi-publishing-company-not-responsive-in-refund-internet-848426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 UPDATE Employee

RE: Lombardi Publishing Company not responsive in refund Internet

AUTHOR: Lombardi - (Canada)

Dear Yeo,

Thank you for taking the time to advise us of this situation.

Our objective is to help our customers reach their goals via financial security, financial independence or physical well-being. We publish several hundred information products and periodicals. It is our goal to provide all of our subscribers with an extremely positive experience in regards to every aspect of our service.
 
In response to this comment, we responded to your emails within 48-hours of receipt, requesting that you contact a member of our Customer Service Team. Please know that it is our practice to speak with the registered account holder on the phone to address issues in an appropriate forum, verify specific account information, and discuss alternative subscription options. 

This being said, we sincerely apologize for any frustration, or inconvenience this may have caused you. A full refund has been processed, which may take up to 3-business days to reflect in your account.

Yeo, we welcome the opportunity to discuss your concern. Please email me directly, should you feel the need to follow-up. We are hoping that this situation does not dissuade you from doing business with us in the future.
 
We have served over one million customers in 141 countries, we have been in business since 1986 and we have an A rating with the Better Business Bureau. 

Thank you,

Rick Johnson
Senior Manager, Customer Service
Lombardi Publishing Corporation

1-866-744-3579 ext. 222
r.johnson@lombardipublishing.com
Respond to this report!

#2 General Comment

If they ask you to call...

AUTHOR: Kilrath - (United States of America)

Just call them.  It should be a lot simpler to get this resolved through a conversation on the phone than through trying to email them several hundred times.  Unfortunately this isn't uncommon for internet services so if you use a lot of online subscription programs/websites you may run into this quite a bit.

The other thing that you may see is that you won't get a prorated refund but instead your account will be closed at the end of the current subscription cycle, so you get the time that you already paid for instead of them closing the account and giving you any sort of refund.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.