Complaint Review: Lowes Service Advantage - Riverside California
- Lowes Service Advantage Riverside, California United States of America
- Phone: 888-77LOWES
- Web: www/lowes.com
- Category: Warranty Companies
Lowes Service Advantage There's no advantage to Lowes Service Advantage. It's been 4 weeks and my dryer is not repaired. Now the wrong part was ordered. No one cares and no one can help. No refunds no service just tons of f Riverside, California
*Author of original report: Satisfactory resolution
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I have been trying to get Lowes Service Advantage to repair my dryer for a month now. First the repair company showed up promptly but it was only to get the error code and order parts. I have been given multiply delivery dates only to have them changed, the most recent being today. The repair company just called to say the wrong part was shipped and it will be another week.
I have called Lowes Service Advantage to state state my frustration at their delays only to be told "that's the way the process works" I have spoken to multiple levels of management and still no help and still no dryer. I asked the manager if she found this to be acceptable and she told "No" but she can't change it. Unbelievable!!
This report was posted on Ripoff Report on 07/14/2011 01:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes-service-advantage/riverside-california-92504/lowes-service-advantage-theres-no-advantage-to-lowes-service-advantage-its-been-4-week-752965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Satisfactory resolution
AUTHOR: Janet - (United States of America)
SUBMITTED: Wednesday, July 27, 2011
After 5 weeks of wrong parts and still no dryer I finally found a caring helpful person at Lowes Executive Support Services. I received a full refund for my dryer today and my faith in customer service has been restored.
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