Complaint Review: Macy's Department Store - New York New York
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- Author Confirmed
- Macy's Department Store PO BOX 689195 New York, New York U.S.A.
- Phone:
- Web:
- Category: Department & Outlet Stores
Macy's Department Store false information about when my bill was due New York New York
*Consumer Comment: Is this a serious post?
*UPDATE Employee: It is not macy's fault if you don't read
*Consumer Comment: No Body told me is NOT A VALID EXCUSE....
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I opened an account with Macy's in December. I made a call and asked when my payments were due, they told me no later than the 21st of each month. I went to the check/free website with Macys and paid on my account before the 21st of each month. I always paid more than the balance due to establish good credit. In May I paid my bill right on the 21st, well then I get my statement on line on the 28 saying that I was pass due on my account, and charged me a late fee of 29.00 dollars and lowered my limit to barley nothing. I called one of the call centers and noone could help me. I spoke to 4 different people and was on the phone for at least 45 minutes to accomplish nothing. They kept telling me that I paid late therefore I have to wait 6 months before they can give me back my credit limit. This is not my fault for someone giving me false information. They never told me the checks took 3 days to clear, I thought they were electronically ran through. They have at least 4 call centers and you never know who you are speaking too, they all pass the buck and noone helps you. I just feel like not paying them at all, regardless of what happens. They are rude and don't care about their customers, they are there to rip you off.
Sally
San Antonio, Texas
U.S.A.
This report was posted on Ripoff Report on 05/28/2009 10:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/macys-department-store/new-york-new-york-10001/macys-department-store-false-information-about-when-my-bill-was-due-new-york-new-york-456394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Is this a serious post?
AUTHOR: I am the law - (USA)
SUBMITTED: Wednesday, December 08, 2010
Ok, let's review. You said these three things in order...
A. "I made a call and asked when my payments were due, they told me no later than the 21st of each month".
B. "In May I paid my bill right on the 21st."
C. "They never told me the checks took 3 days to clear."
So basically, you knew when your payment was due (A), you admitted you drafted a check on the due date (B), and now you're crying that Macy's didn't have that check in their possession THE VERY SAME DAY YOU DRAFTED IT? (C)
Dude, seriously?
Been on Earth long?
#2 UPDATE Employee
It is not macy's fault if you don't read
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Monday, June 01, 2009
If you paid on my Check free you must have read, or seen that the payments are scheduled to post at a future date. If you pay on check free & you are before the due date, but the posting date that check free gives you is after the due date it isn't rocket science to figure out that it is going to post after the due date. If you use quick pay instead, it will post with the date you actually do it as long as you do it before eastern time midnight. No one can help you, because you were negligent in your paying & we can't wave a magic wand over what happened & change your history. We also can't be responsible for customer incompetence in paying their bills.
Here is a hint. don't wait until the due date to pay your bills. Pay your bills a week or two before they are do & you won't have the problems you have. If you have financial trouble paying your bills on time, Macy's eliminates your open to buy so you can pay it down to where the payments are something you can afford.
Obama said it last week or so. He said Americans have to learn they this is not FREE money. If you can't spend responsibly, then the credit card companies stop your ability to spend.
#1 Consumer Comment
No Body told me is NOT A VALID EXCUSE....
AUTHOR: Laurie - (U.S.A.)
SUBMITTED: Friday, May 29, 2009
Why in the world would you TRUST someone else to give you correct information??
You did not know what you were doing - AND FAILED to do any research to PROTECT YOURSELF!
No RIPOFF here - just ignorance...
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