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Report: #1248865

Complaint Review: Magellan GPS - Freemont California

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  • Reported By: Dissatisfied — Columbus Ohio USA
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  • Magellan GPS 3288 Laurelview Ct Freemont, California USA

Magellan GPS Mitac Will Not Supply GPS Software Update Freemont California

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On 7/26/2015 I contacted Magellan for tech support for my Magellan GPS 4350. I was advised to update the software and that there was no battery replacement available. Was informed of their Customer Loyalty Program, where a unit can be purchased through an exchange program.

Thetwo web pages for software update come up with “Found not found”. Was able to send an email to Technical Support of this problem, automatic email reponse gave Support Case # 253629. Then I ordered a battery for the unit from another website.

Two days later, I received a response by email stating to “try” to download updates and again informed of the Customer Loyalty Program. On 8/11/2015 attempted to retrieve updates again, the web page produced “File not found” - support.magellangps.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=33

I sent a reply email on 8/11/2015 informing Technical Support the unavailability of the updates. This is 8/16/2015 with no response from Technical Support.

This report was posted on Ripoff Report on 08/16/2015 08:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/magellan-gps/freemont-california-94538/magellan-gps-mitac-will-not-supply-gps-software-update-freemont-california-1248865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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