I responded to an email for a quote that I recieved from this company. My fiance and I had talked several times about having someone thoroughly clean our. With both of us working full time, it seemed we never had the time + energy to complete everything. Upon getting the quote, I was satisfied with it. It seemed reasonable for the thorough, deep cleaning type of job that was so joyfully promised to me. Upon walking into my home, at first glance, it appeared clean. However, since this was supposed be a thorough, deep clean as they described it to me, I did some checking by running my hands along surfaces, countertops, and our wood floors. In addition, I moved furniture from wall to check behind couch and moved area rug to check under it. The more I moved and swiped with my hand, the more upset I became. I took pictures with my phone to show the dust, dirt and debris that was left behind. I e-mailed them with the description to a girl named Erika, who had been my contact. I informed her I would not be paying as the job had not been what I was promised and that surfaces were left completely untouched. She agreed that she could certainly see why I was upset. I receved a call the next day from a supervisor or manager (can't remember), who assured me that they do take this type of complaint very seriously, they care about customer satisfaction, and that my satisfaction was her goal. She promised me a returned call Monday (May 3rd), which I never got. Instead I received a threatening e-mail from the Office Manager, Steve Yun, with a lien attached, indicating it would go against the property owner. He did not once apologize, spoke to me in a very rude manner, did not care whatsoever that he lost a ton of prospective clients since I was going to refer them, and made no effort at all to work with me on making this right. He told me if I wanted them to fix it, I would have to pay an additional amount for the maid to come back out. Pay them again for something they hadn't even done the first time around? This guy is the biggest waste of a business manager and has no shame at all. I am filing in small claims court.
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