Complaint Review: Massage Heights
Upon reviewing our year-end bank statements yesterday, I realized we were being charged by Massage Height even though I knew I had canceled my husbands and my membership 17 months ago. Upon further inspection, I saw that I had been charged for the past 17 months even though no services were rendered.
I called the
I had initialed a statement on that contract authorizing automatic withdrawals. I had understood that to mean automatic bank withdrawals for that 6 month period. However, I was now informed that it was for CONTINUAL withdrawals. This is a very deceptive practice.
This special agreement was sold to me as a valentine special. I was told it was different than their ongoing membership. It stated at the top of the page "6 Month Membership". My intention was to only buy 6 monthly massages as stated at the top of the document. My daughter utilized the 6 massages as I had intended. However, my bank account continued to be charged for the next 17 months even though no services were rendered during this period of time. They charged me $679.83 for nothing!
I realize that I initial the clause on the contract that authorized automatic withdrawals from my bank account. However, when I purchased this gift, I was very clear about not wanting any type of long-term commitment and only wanting to purchase 6 massages. I was misled to believe this contract was for only 6 massages. In our situation, I bought the gift, my husband was balancing our account, and my adult daughter was not living with us so we were all unaware of what was happening. A gift that was supposed to cost $240 ended up costing me $920!
I would strongly advise against using
Massage Heights contracts are deceptive and their staffs only motivation is to generate income. If you decided to enter into a contract with
This report was posted on Ripoff Report on 12/30/2011 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-heights/west-des-moines-iowa-50265/massage-heights-west-des-moines-ia-deceptive-contacts-beware-west-des-moines-iowa-816070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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