• Report: #443924
Complaint Review:

Mattress Firm

  • Submitted: Wed, April 15, 2009
  • Updated: Wed, April 15, 2009

  • Reported By:Las Vegas Nevada
Mattress Firm
7570 S. Dean Martin Blvd Las Vegas, Nevada U.S.A.

Mattress Firm, Inc. Deceptive Advertising and Product Misrepresentation Las Vegas Nevada

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I purchased what I thought to be a new mattress from Mattress Firm only to find out it was a sanitized mattress aka used. Mattress Firm advertises their used mattresses as clearance. No where does it say that clearance is used. I have never heard of clearence being a code word for used. They sanitize their own mattresses in the back of the store using the wet method when the mattress should be sent to a sanitization plant for the dry method of sanitization as required by the Clark County Health Dpartment.

The wet method only cleans the surface of the mattress. If there have been any fluids that have penetrated the surface of the mattress then you are laying on these dried fluids. If there is enough moisture then these fluids are no longer dry. I have seen many complaints on various websites of consumers complaining about their Mattress Firm mattress becoming lumpy after a month or two. These lumpy mattresses are more then likely used. If the consumer tag that should be white is yellow then your mattress is used. Sweet Dreams

Sad but true
Las Vegas, Nevada

This report was posted on Ripoff Report on 04/15/2009 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mattress-firm/las-vegas-nevada-89139/mattress-firm-inc-deceptive-advertising-and-product-misrepresentation-las-vegas-nevada-443924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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