• Report: #668947

Complaint Review: Mattress Giant --

  • Submitted: Tue, December 07, 2010
  • Updated: Tue, December 07, 2010

  • Reported By: horace — Richardson Texas United States of America
Mattress Giant --
1200 Trend, Carrollton, Tx Carrollton, Texas United States of America
  • Phone: 972-418-1980
  • Web:
  • Category: Liars

Mattress Giant -- Travis Williams I contacted the distribution center & was advised Travis was not in & to call back after 1:00 P.M. I called back at 3:00 P.M. & the same person told me he was in a meeting to call around 4:30 P.M. Carrollton, Texas

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I was referred to Travis Williams of Mattress Giant by corporate headquarters stating he was the man to speak with concerning mattress deliveries.  I called the distribution center & a gentleman said Travis was not available to call back after 1:00 P.M. I called back at 3:00 P.M & the same voice said he was in a meeting to call back at 4:30 P.M.  I called back at 4:30 P.M & the same voice said Travis had gone home for the day.  I called the next morning & was told by the same voice Travis was gone to lunch to call later.  I called again that afternoon & the same voice said he was Travis.  I was shocked but didn't ??? He said he could only see me on Tuesdays (plain knowing they are never open on Tuesdays).  I also gave him my cell phone # in the event any circumstance might prevent his being available that day.  I phoned Tuesday AM our appointment day only to hear a recording they were closed on Tuesdays.  I was shocked again, however, thought maybe he will be there working even if they are closed as this does happen sometimes.  I drove to our appointment address only the find the parking lot totally empty.  I went to the door only to find the place empty, knocked on the door  -- all to no avail.   What kind of person does this to another?  This was NOT a mistake on his part as he willingly set up our appointment on a day they are never open.  If Mattress Giant employs these type of people it certainly leaves a bad picture in the mind of clients.

This report was posted on Ripoff Report on 12/07/2010 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mattress-giant-/carrollton-texas-/mattress-giant-travis-williams-i-contacted-the-distribution-center-was-advised-travi-668947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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