Report: #668947

Complaint Review: Mattress Giant --

  • Submitted: Tue, December 07, 2010
  • Updated: Tue, December 07, 2010
  • Reported By: horace — Richardson Texas United States of America
  • Mattress Giant --
    1200 Trend, Carrollton, Tx
    Carrollton, Texas
    United States of America
  • Phone: 972-418-1980
  • Web:
  • Category: Liars

Mattress Giant -- Travis Williams I contacted the distribution center & was advised Travis was not in & to call back after 1:00 P.M. I called back at 3:00 P.M. & the same person told me he was in a meeting to call around 4:30 P.M. Carrollton, Texas

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I was referred to Travis Williams of Mattress Giant by corporate headquarters stating he was the man to speak with concerning mattress deliveries.  I called the distribution center & a gentleman said Travis was not available to call back after 1:00 P.M. I called back at 3:00 P.M & the same voice said he was in a meeting to call back at 4:30 P.M.  I called back at 4:30 P.M & the same voice said Travis had gone home for the day.  I called the next morning & was told by the same voice Travis was gone to lunch to call later.  I called again that afternoon & the same voice said he was Travis.  I was shocked but didn't ??? He said he could only see me on Tuesdays (plain knowing they are never open on Tuesdays).  I also gave him my cell phone # in the event any circumstance might prevent his being available that day.  I phoned Tuesday AM our appointment day only to hear a recording they were closed on Tuesdays.  I was shocked again, however, thought maybe he will be there working even if they are closed as this does happen sometimes.  I drove to our appointment address only the find the parking lot totally empty.  I went to the door only to find the place empty, knocked on the door  -- all to no avail.   What kind of person does this to another?  This was NOT a mistake on his part as he willingly set up our appointment on a day they are never open.  If Mattress Giant employs these type of people it certainly leaves a bad picture in the mind of clients.
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This report was posted on Ripoff Report on 12/07/2010 11:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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