Report: #833852

Complaint Review: Max Savings Club

  • Submitted: Sat, February 04, 2012
  • Updated: Fri, June 08, 2012
  • Reported By: Heather — Syracuse New York United States of America
  • Max Savings Club

    United States of America

Show customers why they should trust your business over your competitors...

After finishing an online political poll, I was directed to a window that offered a free 14-day trial of a savings club which included a free $100 gas voucher no matter if you elect to cancel your membership. The window suggested that my poll information may not be counted unless I agreed to be contacted by a shopping club representative. I agreed and entered my email address and phone number.

Within minutes, my phone rang. A very personable and enthusiastic middle-aged woman proceeded to elaborate on the details of the free 14-day trial offer. I repeatedly asked her about the gas voucher offer, to which she assured me it would continue to be valid even if I canceled my account within the 14 days. "It sounds too good to be true," I said, but she repeated that it's true.

The next day, I received emails for the two savings clubs (MaxSavingsClub and CouponTravelShop), whereupon I downloaded the Terms and Conditions sheet for the gas voucher. Clearly stated there it says: "Each certificate has a precise value of $10.00 and only one (1) certificate may be redeemed per week. Certificates may be redeemed by active members only, under the Terms and Conditions appearing on this page." Also, all certificates are to be sent through the mail, so in fact their $100 gas voucher is MAYBE worth $10, and that's if you mailed one gas receipt in within your first week of membership. Who knows if you would actually see the rebate, which they write would take 3-4 weeks for processing and delivery.

So, it's the old bait and switch. I immediately cancelled my membership today, asked them to refund the $3.90 activation fee (or whatever they called it) since they were not upfront and honest with me when I signed up. I was put on hold for 10 minutes then the line went dead. When I called right back, the new guy on the phone knew who I was before I said anything, had terrible feedback coming through the line, and gave me two cancellation confirmation numbers (#544 for the travel plan and #9245 for the savings club). I have no idea yet if these numbers are meaningful -- I will call them back to verify shortly. They said it would take TEN DAYS to refund my $3.90.
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This report was posted on Ripoff Report on 02/04/2012 10:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Listen to what they say

AUTHOR: Moon88 - (United States of America)

This person mentioned a $100 GIFT CARD, but that is never part of the offer.  It's a $100 Wal-Mart rebate, not a gift card.  Please listen to what is being said and maybe you will not be so disappointed that you didn't get something for nothing.  
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#2 UPDATE Employee

I apologize for your displeasure

AUTHOR: offershelpandinfo - (United States of America)

I did want to share that your voucher is NOT worth "MAYBE" $10, it IS worth $100, you are not held to any obligations in order to receive the full $100. There is no "MAYBE". It is worth $100, without a doubt.
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#3 General Comment

Max Savings Scam

AUTHOR: Becky - (U.S.A.)

I had the same thing happen as violetsrblue did. Got a call from a nice girl who gave me both her first and last name ... for the $3.90 I, too, was supposed to receive a "gift basket" to my email account, including a $100 Walmart gift card and various other items (savings on tires was one of them). It's a scam. Never got anything in my email, and I'm sure if it ever does show up, it'll be the same story as violetsrblue's. It should be against the law for these companies to use the names of such established businesses as Walmart, Starbucks, Subway, etc., promising $100 gift cards if you "complete their survey," and then processing you into 1,000 never-ending "surveys" so you never get to the end to receive what they promised you. I'm deleting these "offers" from now on.
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#4 Consumer Comment

Rip off

AUTHOR: violetsrblue - (United States of America)

I have had the same problem.  The first thing I noticed was that on top of the $3.90 charge for signing up, I was also charged a fee of 2cents that I did not authorize and am still not sure what it was for.  The reason I signed up was because the website I was on at the time claimed I had one a "free" gift basket but in order to receive it I would need to do the "free" trial for $3.90.  After signing up I tried to use the things in the gift basket, but of course there was a catch of sign up here, sign up there, pay this and pay that to be able to use what I had won for signing up with them.  Needless to say I was unable to use anything from the "gift basket" and found the website very un-useful, not to mention everything on there are rebates and thats not what i was told upon signing up!
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