Report: #981104


  • Submitted: Wed, December 12, 2012
  • Updated: Sat, October 26, 2013
  • Reported By: Randy F — Kansas City Missouri United States of America
    Paseo De Las Moras #1, Fracc., Nuevo Vallarta 6373
    Nuevo Vallarta, Select State/Province
    United States of America


*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Scam

*Author of original report: Matter Resolved

Show customers why they should trust your business over your competitors...

We took a vacation at the Mayan Resort the week of September 16th 2012. Upon check-in we were told if we attend a ninety (90) minute presentation, we would receive valuable gifts, and discounts on activities. We did attend their 90 minute time-share presentation, after 5 hours of beating us down, and wearing us out, we agreed to purchase their time share with much reservation. What we purchased was lies and scams! Their sales representative (Christine Bilelis) flat out lied about the benefits of their program and all programs associated with them; we are frustrated that we have been lied to, scammed, and defrauded. We purchased 1 week plus 2 Mayan weeks and 1 Vida week per year. That is 4 weeks per year, with the promise of no maintenance fees unless we use the weeks, promises of great exchange power, promises of guaranteed rent-back options (which are non-existing), promises of affiliate memberships with great discounts and travel benefits, and promises of extra weeks thrown in with easy booking and availability.

Upon returning home we received a bill in the amount of $495.00 for maintenance fees, maintenance fees which we were told we would not have to pay unless, and only, if we used or registered a week to use for the property. This was a huge selling point as they were aware that we are paying RCI annually for two time shares we own thru another time share company. 

After a very long presentation, distractions, and stories of grandiose and pinpoint explanations for anything questionable we initialed through the contract. We were never informed of ANY cooling off period by law to retract the contract and any written guarantees were discarded with the salesmans notes. Looking further into this operation upon returning home, I am finding the main points were blatant lies and I have no faith in the rest of the other promises to hold true do to the distrust of the basics upon which this contract was set. I have found hundreds of complaints filed on the web site: RipOff with much the identical complainants.

On their VIDA Vacations Mayan Palace Checklist, it specifically states on one paragraph: No Mandatory Usage Fees - Usage Fee is only due upon making a reservation. Why is it then we received a mandatory bill for usage fees when we have never used or registered any week(s) to use. When I called and told the initial representative that I wanted to cancel my contract, she replied well I cant do that, she could only take a message and have someone call me back within 24-48 hours including weekends. Needless to say I have yet been able to talk to any responsible party. I only have a message that was left on my answering machine from a Maria five (5) days later, however no instructions on how to reach her.

We were also made promises that they would help us sell our existing time share properties with a healthy profit. What we were giving is a list of companies that do not sell time shares; they only handle any paperwork associated with the sale of a time share. Another blatant lye.

We were charged a total of $10,400.00 including $1443.00 closing costs and $1029.00 I.V.A. Tax (whatever that is). We put a down payment of $2600.00 leaving a balance of $7800.00. I am requesting our contact voided and all monies returned. As of this writing I am disputing the amount charged to my Discover Card.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/12/2012 01:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: IsabellaP - ()

On every bad review there's a "Mayan Palace timeshare customer support representative" that apologizes. Shortly after the bad reviewer "rescinds any bad words" and all of their issues are magically resolved. So, are they paying people off to stop telling people how bad they are, and if that's the case wouldn't it make sense that they're paying people to write "good" reviews? This place is too sketchy-no matter how good the deal is. I'll stay away.

Respond to this report!

#2 Consumer Suggestion

Mayan Palace Scam

AUTHOR: IsabellaP - (United States of America)

Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them. Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they dont let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. Mayan Palace sales representative also offers a trade-In, letting the buyer believe that Mayan Palace is going to take their other timeshare and sell them for them and deducting the cost of their new timeshare with Mayan Palace, but at the end you end up owning two timeshares and payments due for Mayan Palace turning it into in a double scam. I know a company called Mexican Timeshare Solutions that can give you a free consultation on your issue, this is their website:
Respond to this report!

#3 Author of original report

Matter Resolved

AUTHOR: Randy F - (United States of America)

I would like to state that Mayan Palace did in fact settle my issue in a respectful manner.

In fairness to the resort, they do have a beautiful grounds with first class amenities,  I am still not interested in ownership.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.