• Report: #68099
Complaint Review:

McAfee, Network Associates

  • Submitted: Thu, October 02, 2003
  • Updated: Thu, October 02, 2003

  • Reported By:Laguna Woods California
McAfee, Network Associates
3965 Freedom Circle Santa Clara, California U.S.A.

McAfee, Network Associates ripoff, virus protection product ver.8.0, destroys computer function, exreme difficulty to reach, only fix take off system Santa Clara California

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Bought new McAfee Virus Scan, ver. 8.0. Destroyed computer functions jittery cursor, extreme wait times, also destroyed games (solitaire and freecell) and everytime I tried to disconnect from the McAfee web site it blew me off the internet.

Customer response time on the web was averageing 1hour, 15 minutes per call on those waiting ahead of me. Finally got thru, did learn how to uninstall product after their fixes failed. They were unable/unwilling to give me warranty information as indicated in the product literature.

I called AOL (my Internet provider) and they were surprised that their in house number was in the McAfee's published literature.

Horrible experience, have spent almost 3 days trying to get this resolved thru McAfee with no result.

Laguna Woods, California

This report was posted on Ripoff Report on 10/02/2003 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee-network-associates/santa-clara-california-95054/mcafee-network-associates-ripoff-virus-protection-product-ver80-destroys-computer-fun-68099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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