Report: #844378
Complaint Review: Mediacom Cable - gulf breeze Florida
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- Mediacom Cable 1613 Nantahala Beach Rd gulf breeze, Florida United States of America
- Phone: 8888476228
- Web: www.mediacomcc.com
- Category: Cable TV
Mediacom Cable Mediacom is conning me out of my acct credit, half of what was originally promised, and it's taken 4 months to get any answers! gulf breeze, Florida
*Author of original report: after failed follow-ups and stall tactics...
*Author of original report: Response to "Tom" from Mediacom Relations Team Member
*UPDATE Employee: Support
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I've spent the last 3 months trying to close out my mediacom account. I cancelled my services with them at the end of October, was told that it would be 4-6 weeks before I would receive a credit from my acct. That did not happen.
I called to cancel, turned in my equipment, and while at the desk, the clerk handed me a receipt and print-out, said that I would receive my credit by mail in the amount of $41.97, and to disregard any bills that would arrive in the mail. It would take up to 4-6 weeks to arrive.
My first call to the customer service department at the 6 week mark told me that my balance check would be another couple of weeks, and to disregard any bills arriving in the mail. Second call: Was told that it could be up to 90 days before I receive a check for the balance due to me
Third call, everything was fine, it would be up to 5-6 business weeks before I would receive the balance due to me. By this time I was rather upset that it was already past the 4-6 week mark by a month already. I had to argue point blank with the agent to have a supervisor answer the phone. I was hung up on twice.
Mind you, the balance due to me (as told to me by the desk agent whom I gave the equipment to, and all three service agents was in the amount of $41.97)
Today's call: Was informed that I had an outstanding acct balance due to acct not being closed, even though service has been disconnected since the day that I called to cancel my service (the tech literally showed up within hours of calling to disconnect my house service). Service rep zero'd out the account and input a closure date of TODAY, then informed me that I would be getting about half of the original promised amount, due to some internal "company policy".
I requested contact information for a higher office, and was informed that he was not authorized to release that information. I was told that I couldn't speak with a supervisor (not available apparently) I was also told that because all of the previous service reps were "wrong" that I could not be paid the pro-rated balance due to me in the amount of 41.97.
I was also being flagged on my credit due to the bills arriving without being paid, even though I had no service from Mediacom connected to my house. Summary for this: my account should have been closed, I was told every time that it was closed and everything was fine, but it wasn't and it accrued fees and penalties.
Within 1 day after disconnecting I was already online with a new, much cheaper and more reliable service provider.
Basically the summary of this last call was that I was being penalized for being a good customer that always paid on time. Once I cancelled service, the previous 4 service reps screwed up. I would only like to receive the original balance due to me, the potential credit damage corrected, and closure free and clear of Mediacom once and for all.
The service was way over-priced, the connection and signal were horrible (numerous service calls only to have signal cut out constantly), and now I'm left holding the bag.
I called to cancel, turned in my equipment, and while at the desk, the clerk handed me a receipt and print-out, said that I would receive my credit by mail in the amount of $41.97, and to disregard any bills that would arrive in the mail. It would take up to 4-6 weeks to arrive.
My first call to the customer service department at the 6 week mark told me that my balance check would be another couple of weeks, and to disregard any bills arriving in the mail. Second call: Was told that it could be up to 90 days before I receive a check for the balance due to me
Third call, everything was fine, it would be up to 5-6 business weeks before I would receive the balance due to me. By this time I was rather upset that it was already past the 4-6 week mark by a month already. I had to argue point blank with the agent to have a supervisor answer the phone. I was hung up on twice.
Mind you, the balance due to me (as told to me by the desk agent whom I gave the equipment to, and all three service agents was in the amount of $41.97)
Today's call: Was informed that I had an outstanding acct balance due to acct not being closed, even though service has been disconnected since the day that I called to cancel my service (the tech literally showed up within hours of calling to disconnect my house service). Service rep zero'd out the account and input a closure date of TODAY, then informed me that I would be getting about half of the original promised amount, due to some internal "company policy".
I requested contact information for a higher office, and was informed that he was not authorized to release that information. I was told that I couldn't speak with a supervisor (not available apparently) I was also told that because all of the previous service reps were "wrong" that I could not be paid the pro-rated balance due to me in the amount of 41.97.
I was also being flagged on my credit due to the bills arriving without being paid, even though I had no service from Mediacom connected to my house. Summary for this: my account should have been closed, I was told every time that it was closed and everything was fine, but it wasn't and it accrued fees and penalties.
Within 1 day after disconnecting I was already online with a new, much cheaper and more reliable service provider.
Basically the summary of this last call was that I was being penalized for being a good customer that always paid on time. Once I cancelled service, the previous 4 service reps screwed up. I would only like to receive the original balance due to me, the potential credit damage corrected, and closure free and clear of Mediacom once and for all.
The service was way over-priced, the connection and signal were horrible (numerous service calls only to have signal cut out constantly), and now I'm left holding the bag.
This report was posted on Ripoff Report on 02/24/2012 10:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom-cable/gulf-breeze-florida-32563/mediacom-cable-mediacom-is-conning-me-out-of-my-acct-credit-half-of-what-was-originally-844378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
after failed follow-ups and stall tactics...
AUTHOR: amber1w12 - (United States of America)
SUBMITTED: Wednesday, March 21, 2012
So, for anyone following this thread, I've posted below the chain of correspondences with Mediacom reps over the failed resolution, poor handling, stall tactics, and lack of follow-ups. Bottom line is that I had to give notice of legal action with a deadline in order to get this whole fiasco handled, which reflects very poorly on the part of Mediacom when it comes to taking care of their customers honestly. I will NEVER recommend them to anyone for any services that they may offer.
I also found this situation disgusting for the fact that a CLOSED account was sent to collections without so much as a call to discuss or solve the problem. I ended up receiving 3 letters back to back with collection notices, and within 2 days of the last one an apology letter from the collection agency that handles Mediacom's accounts, stating the account status was incorrect and would not be reported to a credit agency...even though the account should have never made it to collections in the first place!!! Some calls were exchanged, so other notes are there to clear gaps.
Read on and comment as you see fit, but I'm only glad for the fact that I will never, ever deal with them again...(please note: personal phone numbers, email addresses have been hidden or removed to protect private informations)..and there are comments between some of the correspondences:
Message 1:
To Whom It May Concern:
My account phone number was XXXXXXXXXX. The account was changed on October 17 2011. My phone number was ported to AT&T on 22 October 2011. My cable was disconnected on 17 October (within 2 hours of calling Mediacom to cancel I actually watched the van pull up, went outside and asked the guy if he was doing my cable disconnect request which he acknowledged yes and disconnected within 10 minutes and then drove away), due to my services needing to be connected to the new service provider. I was informed of the 7 day notice requirement, on the day of the call. The agent stated that unless I waited the required time to turn in my receivers and associated equipment that I could have to pay additional monies. I stated that I could drop off the equipment at the end of that time window, which was agreed to be fine. The phone representative then stated that I would be receiving a credit in the amount of $ 41.97, since my service was terminating before the statement end date, and that a check would be mailed in 4-6 weeks from the date of the equipment turn-in.
(pause for comment)
The flip side of the situation in this first paragraph is that none of the dates above are reflected accurately in Mediacom's computer database apparently, and it seems as though one of the original reps that handled the situation changed information from the above dates.
(continuing)...
I dropped off my equipment at the Mediacom office in Gulf Breeze, Fl on 27 October 2011. The agent at the desk provided me with a receipt for the equipment drop-off, and confirmed that I was showing a credit due in the amount of $41.97, and that again, it would take 4-6 business weeks (which would put the delivery date towards the end of December and no later than Mid-January 2012). I called on 3 additional occasions once a check had not arrived via mail from Mediacom. Each representative (providing they didn't hang-up first which happened about a dozen times total) stated a different story as to how long it would take. The only consistent fact was that I WAS due a payment in the amount of $41.97.
Each call representative from Mediacom changed the time frame that I would receive payment and that my account would be closed (90 days, 90 business days, 4-6 weeks, 4-6 business weeks, "a couple more weeks maybe"). Each representative from Mediacom (including the original desk clerk in Gulf Breeze) also stated that I should disregard any bills that I receive from that moment on, and not to submit payment. I am still receiving bills for an outstanding balance that has ranged from $260+ through $130+.
I called Mediacom on Friday, February 24, 2012 (we were on the phone for an hour and 17 minutes) and reached a representative who, after reviewing my account information stated that my account was still showing OPEN, and had accrued multiple fees and penalties even though I was not receiving service. He stated that he would credit the account to clear the fees, show the acct closed as of Friday February 24, 2012 (Well-past the original closure date don't you think??), but that I would only receive a small amount for my pro-rate. I of course questioned this and it came to the conclusion that I was basically being screwed and penalized for being a good, on-time-paid customer who cancelled service for a more reasonable service provider.
The representative on the phone with me also was directed by his supervisor that he was not allowed to provide me with contact information to a higher company contact to have this matter resolved. The supervisor also stated that "due to policy" that I could not be paid the original stated amount and that ALL of the previous representatives were "wrong". I was also told that unless a supervisor approved it, that I would only receive about half the amount I was originally stated to receive.
Bottom line is that I am tired of being screwed around and I would like to have this closed, paid, and finished on a decent note. I would like to be reimbursed in full, especially since my account has been apparently open from October 2011 until now. I've been taking hits to my credit for it, and for the fact that pretty much all of Mediacoms phone center employees have no real knowledge of the policies or continuity of how things should go or how to treat their customers regardless of whether they are starting or closing an account. My only other recourse from this point on, if there's no resolution, is to search for legal representation and take this up as a court matter. I have my receipts, I have the paper bills, and I have my dates for all of my service initiations/cancelations with my service providers.
Any help you can provide in this matter would be greatly appreciated, but all I ask is that this be completed in a fair, more expedient time-frame aside from the apparent "4-6 weeks" or "90 days" excuses.
Sincerely,
Amber XXXXXXXXXX
Message 2:
Hello Amber, Id like to add my apology to Toms in regards to this matter that you have had to deal with for so long. Theres really no reason that this shouldnt have been taken care of smoothly back in October. I can understand your frustration- especially since this does not only involve a refund, but potential damage to your credit report. I have been working on this issue with a billing account specialist in my office for most of the morning. At this point, the account is 100% closed, and the balance is -$41.97. I have contacted our collections department and made them aware that reporting on their end has been due to unresolved errors on the account. Weve scrubbed the account from collections to ensure that nothing goes through to the credit bureau. They have drafted an apology letter that states this as well, and we will be getting this mailed out to your home within the next 24 hours. You should not see anything on the bureau by Mediacom, but I would keep this letter as reference. A manual adjustment to finalize the credit balance and close this account for good will be made tomorrow. Because of the changes we have made to fix these totals today, these will not post until close of business- which is why we are seeing this happen tomorrow. From here the credit will be processed as a check and mailed to your home. Unfortunately, the normal time frame for turnaround and to see a check in your mailbox is in the 4-6 week timeframe that you had been given before. Because this has been a problem that you have had to deal with for so long, I have requested that this be handled as expediently as possible. While I cannot guarantee that you see the reimbursement sooner, our billing department will do whatever can be done to see this out as quickly as possible. My department has a ticket open for this as well, and we will be looking for changes in status regarding the process of the reimbursement. We will keep you posted on these updates as we see them, so that we can be sure that you are kept in the loop and not left to guess on this. Again, Im sorry that you have had to endure this experience. Rest assured that my department and I will see that it is taken care of for good. If you have any other questions, or would like to discuss anything else, please feel free to let us know. Regards, Drew Hagen
Social Media Relations
Gulf Breeze, FL866-452-4747
(above message sent 2/27/2012)
message 3:
Hi Amber: I was reviewing the case inform. Have received the refund check yet? Best wishes, Bill FerraraSocial Media Relations Teamwfarrara@mediacomcc.comMediacom Communications CorporationGulf Breeze, FL
(3/07/2012, over a week past the date I should have received a call confirming the check being mailed per phone call with Mr. Hagan)
Recieved a phone call before message 4 with rep stating they would be checking with corporate for the status of the check...
message 4:
I have to date, not recieved a check for the balance of my account. I am at this point ready to start seeking legal action information if this issue is not resolved by April 01, 2012 (meaning the check has arrived and account verified as closed).
I have only recieved a letter on the heels of a collection notice (issued days before) regarding the account status as supposedly reconciled. Unless I see a check arrive by the date above I have no choice but to assume that this account is still open with little cooperation from Mediacom, and I will seek legal action. 7 months is more than enough time, and frankly I'm completely disgusted that this whole fiasco is still on-going. Please update me if possible as to the status of the check being placed in the mail (the previous representative did not call as promised with a follow-up, or note the account so that if I called the member answering could provide it.
I tried contacting a specific member, Mr. Hagan but was informed by the representative that he "was not logged in and forwarding to voicemail was not authorized". Again, no follow-up.
Please contact me via cell at xxxxxxxxx, as soon as an update is available. Again, as of April 01, if I don't see action to the effect of complete resolution with the check for the balance of this account in my hand, I will be forced to seek further action, which I'm hoping will be unnecessary.
Thank you.
V/R,
Amber xxxxxxxx
(03/15/2012
message 5:
Amber, Your frustration with this matter is completely understandable. I do know that the refund is in process at this time, although I do not have the status of it right now. We will check tomorrow to see if there is any additional information about the status of the refund. I know this has taken much longer than it should, but it should not be much longer before we have this resolved for you. I can confirm that your account with us is currently closed. Unfortunately we do not have a direct extension or voicemail, so you will not be able to be transferred to Mr. Hagan or his voicemail directly, however if you send us an email we will be able to call you. We will also call you once we have any additional information regarding this issue. James SteeleSocial Media Relations Teamjsteele@mediacomcc.comMediacom Communications CorporationGulf Breeze, FL
(03/15/2012)
message 6:
Again, if this refund has not made it to my hands by April 01, 2012 I will have to assume that this account is not resolved and I will seek legal action. This is more than adequate for the purpose of postal time, processing, and/or delivery.
I don't want to hear any more stall tactics or excuses, I just want this issue finished.
Please call with updates anytime between 7a.m. and 8 p.m. central time via the cell number provided already.
Thank you.
V/R,
Amber xxxxxxxx
(03/15/2012)
On the afternoon 03/16/2012, I received a call stating that my check either was mailed or would be mailed the following day, and it would arrive by the following week... The check arrived on Monday, 03/19/2012.
I find it disturbing that it took threatening legal action for this to finally reach closure. It definitely seemed as though it was a stalling tactic to keep stringing this along in hopes that maybe I'd let it go. Sorry, but poor service, and screw-ups on the part of the service provider does not warrant giving you money that belongs to me.
I will be keeping all correspondences, notices, bills, letters, and emails until such time that it's safe to assume that this issue is fully closed. If I receive any further notices, see any attempts to damage my credit, or anything else I will go forward with legal actions as noted above.
good luck and hopefully someone will gain something from this experience to make their own easier to deal with in the future.
I also found this situation disgusting for the fact that a CLOSED account was sent to collections without so much as a call to discuss or solve the problem. I ended up receiving 3 letters back to back with collection notices, and within 2 days of the last one an apology letter from the collection agency that handles Mediacom's accounts, stating the account status was incorrect and would not be reported to a credit agency...even though the account should have never made it to collections in the first place!!! Some calls were exchanged, so other notes are there to clear gaps.
Read on and comment as you see fit, but I'm only glad for the fact that I will never, ever deal with them again...(please note: personal phone numbers, email addresses have been hidden or removed to protect private informations)..and there are comments between some of the correspondences:
Message 1:
To Whom It May Concern:
My account phone number was XXXXXXXXXX. The account was changed on October 17 2011. My phone number was ported to AT&T on 22 October 2011. My cable was disconnected on 17 October (within 2 hours of calling Mediacom to cancel I actually watched the van pull up, went outside and asked the guy if he was doing my cable disconnect request which he acknowledged yes and disconnected within 10 minutes and then drove away), due to my services needing to be connected to the new service provider. I was informed of the 7 day notice requirement, on the day of the call. The agent stated that unless I waited the required time to turn in my receivers and associated equipment that I could have to pay additional monies. I stated that I could drop off the equipment at the end of that time window, which was agreed to be fine. The phone representative then stated that I would be receiving a credit in the amount of $ 41.97, since my service was terminating before the statement end date, and that a check would be mailed in 4-6 weeks from the date of the equipment turn-in.
(pause for comment)
The flip side of the situation in this first paragraph is that none of the dates above are reflected accurately in Mediacom's computer database apparently, and it seems as though one of the original reps that handled the situation changed information from the above dates.
(continuing)...
I dropped off my equipment at the Mediacom office in Gulf Breeze, Fl on 27 October 2011. The agent at the desk provided me with a receipt for the equipment drop-off, and confirmed that I was showing a credit due in the amount of $41.97, and that again, it would take 4-6 business weeks (which would put the delivery date towards the end of December and no later than Mid-January 2012). I called on 3 additional occasions once a check had not arrived via mail from Mediacom. Each representative (providing they didn't hang-up first which happened about a dozen times total) stated a different story as to how long it would take. The only consistent fact was that I WAS due a payment in the amount of $41.97.
Each call representative from Mediacom changed the time frame that I would receive payment and that my account would be closed (90 days, 90 business days, 4-6 weeks, 4-6 business weeks, "a couple more weeks maybe"). Each representative from Mediacom (including the original desk clerk in Gulf Breeze) also stated that I should disregard any bills that I receive from that moment on, and not to submit payment. I am still receiving bills for an outstanding balance that has ranged from $260+ through $130+.
I called Mediacom on Friday, February 24, 2012 (we were on the phone for an hour and 17 minutes) and reached a representative who, after reviewing my account information stated that my account was still showing OPEN, and had accrued multiple fees and penalties even though I was not receiving service. He stated that he would credit the account to clear the fees, show the acct closed as of Friday February 24, 2012 (Well-past the original closure date don't you think??), but that I would only receive a small amount for my pro-rate. I of course questioned this and it came to the conclusion that I was basically being screwed and penalized for being a good, on-time-paid customer who cancelled service for a more reasonable service provider.
The representative on the phone with me also was directed by his supervisor that he was not allowed to provide me with contact information to a higher company contact to have this matter resolved. The supervisor also stated that "due to policy" that I could not be paid the original stated amount and that ALL of the previous representatives were "wrong". I was also told that unless a supervisor approved it, that I would only receive about half the amount I was originally stated to receive.
Bottom line is that I am tired of being screwed around and I would like to have this closed, paid, and finished on a decent note. I would like to be reimbursed in full, especially since my account has been apparently open from October 2011 until now. I've been taking hits to my credit for it, and for the fact that pretty much all of Mediacoms phone center employees have no real knowledge of the policies or continuity of how things should go or how to treat their customers regardless of whether they are starting or closing an account. My only other recourse from this point on, if there's no resolution, is to search for legal representation and take this up as a court matter. I have my receipts, I have the paper bills, and I have my dates for all of my service initiations/cancelations with my service providers.
Any help you can provide in this matter would be greatly appreciated, but all I ask is that this be completed in a fair, more expedient time-frame aside from the apparent "4-6 weeks" or "90 days" excuses.
Sincerely,
Amber XXXXXXXXXX
Message 2:
Hello Amber, Id like to add my apology to Toms in regards to this matter that you have had to deal with for so long. Theres really no reason that this shouldnt have been taken care of smoothly back in October. I can understand your frustration- especially since this does not only involve a refund, but potential damage to your credit report. I have been working on this issue with a billing account specialist in my office for most of the morning. At this point, the account is 100% closed, and the balance is -$41.97. I have contacted our collections department and made them aware that reporting on their end has been due to unresolved errors on the account. Weve scrubbed the account from collections to ensure that nothing goes through to the credit bureau. They have drafted an apology letter that states this as well, and we will be getting this mailed out to your home within the next 24 hours. You should not see anything on the bureau by Mediacom, but I would keep this letter as reference. A manual adjustment to finalize the credit balance and close this account for good will be made tomorrow. Because of the changes we have made to fix these totals today, these will not post until close of business- which is why we are seeing this happen tomorrow. From here the credit will be processed as a check and mailed to your home. Unfortunately, the normal time frame for turnaround and to see a check in your mailbox is in the 4-6 week timeframe that you had been given before. Because this has been a problem that you have had to deal with for so long, I have requested that this be handled as expediently as possible. While I cannot guarantee that you see the reimbursement sooner, our billing department will do whatever can be done to see this out as quickly as possible. My department has a ticket open for this as well, and we will be looking for changes in status regarding the process of the reimbursement. We will keep you posted on these updates as we see them, so that we can be sure that you are kept in the loop and not left to guess on this. Again, Im sorry that you have had to endure this experience. Rest assured that my department and I will see that it is taken care of for good. If you have any other questions, or would like to discuss anything else, please feel free to let us know. Regards, Drew Hagen
Social Media Relations
Gulf Breeze, FL866-452-4747
(above message sent 2/27/2012)
message 3:
Hi Amber: I was reviewing the case inform. Have received the refund check yet? Best wishes, Bill FerraraSocial Media Relations Teamwfarrara@mediacomcc.comMediacom Communications CorporationGulf Breeze, FL
(3/07/2012, over a week past the date I should have received a call confirming the check being mailed per phone call with Mr. Hagan)
Recieved a phone call before message 4 with rep stating they would be checking with corporate for the status of the check...
message 4:
I have to date, not recieved a check for the balance of my account. I am at this point ready to start seeking legal action information if this issue is not resolved by April 01, 2012 (meaning the check has arrived and account verified as closed).
I have only recieved a letter on the heels of a collection notice (issued days before) regarding the account status as supposedly reconciled. Unless I see a check arrive by the date above I have no choice but to assume that this account is still open with little cooperation from Mediacom, and I will seek legal action. 7 months is more than enough time, and frankly I'm completely disgusted that this whole fiasco is still on-going. Please update me if possible as to the status of the check being placed in the mail (the previous representative did not call as promised with a follow-up, or note the account so that if I called the member answering could provide it.
I tried contacting a specific member, Mr. Hagan but was informed by the representative that he "was not logged in and forwarding to voicemail was not authorized". Again, no follow-up.
Please contact me via cell at xxxxxxxxx, as soon as an update is available. Again, as of April 01, if I don't see action to the effect of complete resolution with the check for the balance of this account in my hand, I will be forced to seek further action, which I'm hoping will be unnecessary.
Thank you.
V/R,
Amber xxxxxxxx
(03/15/2012
message 5:
Amber, Your frustration with this matter is completely understandable. I do know that the refund is in process at this time, although I do not have the status of it right now. We will check tomorrow to see if there is any additional information about the status of the refund. I know this has taken much longer than it should, but it should not be much longer before we have this resolved for you. I can confirm that your account with us is currently closed. Unfortunately we do not have a direct extension or voicemail, so you will not be able to be transferred to Mr. Hagan or his voicemail directly, however if you send us an email we will be able to call you. We will also call you once we have any additional information regarding this issue. James SteeleSocial Media Relations Teamjsteele@mediacomcc.comMediacom Communications CorporationGulf Breeze, FL
(03/15/2012)
message 6:
Again, if this refund has not made it to my hands by April 01, 2012 I will have to assume that this account is not resolved and I will seek legal action. This is more than adequate for the purpose of postal time, processing, and/or delivery.
I don't want to hear any more stall tactics or excuses, I just want this issue finished.
Please call with updates anytime between 7a.m. and 8 p.m. central time via the cell number provided already.
Thank you.
V/R,
Amber xxxxxxxx
(03/15/2012)
On the afternoon 03/16/2012, I received a call stating that my check either was mailed or would be mailed the following day, and it would arrive by the following week... The check arrived on Monday, 03/19/2012.
I find it disturbing that it took threatening legal action for this to finally reach closure. It definitely seemed as though it was a stalling tactic to keep stringing this along in hopes that maybe I'd let it go. Sorry, but poor service, and screw-ups on the part of the service provider does not warrant giving you money that belongs to me.
I will be keeping all correspondences, notices, bills, letters, and emails until such time that it's safe to assume that this issue is fully closed. If I receive any further notices, see any attempts to damage my credit, or anything else I will go forward with legal actions as noted above.
good luck and hopefully someone will gain something from this experience to make their own easier to deal with in the future.
Respond to this report!
#2 Author of original report
Response to "Tom" from Mediacom Relations Team Member
AUTHOR: amber1w12 - (United States of America)
SUBMITTED: Sunday, February 26, 2012
I will email you my phone number, as long as there's no further run-around on this matter.
At this point I would like to be reimbursed for the minimum amount that I was ORIGINALLY promised, not an adjusted bogus "policy" related amount meant to cheat me out of what I'm due (as told by all members up to the point of the last phone call).
It's the minimum that Mediacom can do to rectify this situation without having to escalate things any further.
I have no desire to turn this into an ugly matter, I just want the account closed in good standing, which up to this point your company has only succeeded in ruining any chance of a good customer review, and you've damaged my credit in the process.
Oh, and to add a little salt on the issue, I was due a call-back from one of Mediacom's Service Reps, on Saturday, which didn't happen. Your service abilities and follow-through have been seriously lacking to this point, so pardon any questions of your integrity that I may have at this point.
At this point I would like to be reimbursed for the minimum amount that I was ORIGINALLY promised, not an adjusted bogus "policy" related amount meant to cheat me out of what I'm due (as told by all members up to the point of the last phone call).
It's the minimum that Mediacom can do to rectify this situation without having to escalate things any further.
I have no desire to turn this into an ugly matter, I just want the account closed in good standing, which up to this point your company has only succeeded in ruining any chance of a good customer review, and you've damaged my credit in the process.
Oh, and to add a little salt on the issue, I was due a call-back from one of Mediacom's Service Reps, on Saturday, which didn't happen. Your service abilities and follow-through have been seriously lacking to this point, so pardon any questions of your integrity that I may have at this point.
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#1 UPDATE Employee
Support
AUTHOR: Mediacom Support - (USA)
SUBMITTED: Saturday, February 25, 2012
I am sorry to hear of the poor experience you have had. I would be more than happy to investigate this matter and see what changed from the time you disconnected to now. Please email me at SocialMediaTeam@mediacomcc.com with your phone# or account# at your earliest convenience.
Thanks,
-Tom
Social Media Relations Team
Mediacom Communications
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