Mega Furniture Did not fix issue. Sofa still sags . They lied about me saying that I was satisfied San Antonio Texas

Being that we paid a lot for these furniture nothing should be wrong with it however the love seat when you sit down you go down they came out to fix it I was not satisfied. The technician stated that he will have the manager call me he never did call I sent them pictures with no results No One Calling now I find the other side of the love seat the zipper is broken even though I have had this furniture for over a year it's been a year and 3 months I should not have this issue I work out of town so it's difficult for me to get in contact with anybody I will never buy furniture at Mega Furniture again