• Report: #723138
Complaint Review:

Merchant's Tire

  • Submitted: Thu, April 28, 2011
  • Updated: Thu, April 28, 2011

  • Reported By: Ann — Frederick Maryland United States of America
Merchant's Tire
Two cities in, Maryland United States of America

Merchant's Tire Road Hazard Policy & Rotation Two cities in, Maryland

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Merchant's Tire seems to believe that because you have a prepaid policy for tire rotation and road hazards that they are providing free service when you come in on the policy. Both in Frederick and in Reisterstown, MD - and only at Merchant's Tire (not other affiliates) - the work requested was not done.

In Frederick, Merchant's put the car in a garage and closed the door, so that the work could not be viewed. I knew that the tire rotation was not done when the car emerged, because I had marked the tires.

In Reisterstown, I had an appointment to have a nail removed and was told the task would only take 1/2 hour. After an hour, the car had not been touched, and that was because the ticket was being held off the floor!

I would not buy tires at Merchant's again, and would be charry of buying any from its affiliates, too.

This report was posted on Ripoff Report on 04/28/2011 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/merchants-tire/two-cities-in-maryland-/merchants-tire-road-hazard-policy-rotation-two-cities-in-maryland-723138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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